Re: Leads not generating in Method

christina@solariscanada.com — Tue, 09 Jan 2018 16:50:51 GMT

Has this been worked on any more to see what is going on?

Re: Leads not generating in Method

christina@solariscanada.com — Wed, 13 Dec 2017 19:37:23 GMT

Oh thank you for doing this. It was real customer information. I didn't even notice it was public, nor did I think about that. Thanks.

Re: Leads not generating in Method

christina@solariscanada.com — Tue, 05 Dec 2017 15:45:49 GMT

What exactly do you mean by this, "Can you please confrm if the API call is receiving any sort of errors?" If you need to call us and gain access to one of our computers to help fix this problem, please do so. We'd like to get it fixed as soon as possible.

(moderated content - contained customer details)

Re: Leads not generating in Method

christina@solariscanada.com — Mon, 04 Dec 2017 17:24:46 GMT

Thanks for this. Greg did change the setting, but leads are still not generating into Method. What else could be the issue, or what else needs to be done?

Christina

Leads not generating in Method

christina@solariscanada.com — Mon, 20 Nov 2017 22:54:51 GMT

We are having an issue of leads not generating into Method. I have been told by Icona it is not something on their end. This is the conversation I've had with the support team in Method, but I was told it

I'm emailing in regards to the issue with your web forms not importing leads into Method. We did some digging through our logs to shed some light on what could be happening. It seems you're getting an authentication error whenever you try to insert data via our api. Here is the error for your reference.

Steps I can recommend to bypass this issue is to:

Confirm that the user account, Vanessa, is still active and has api access.
Update the credentials for Vanessa.

From Me:

Thanks for finding this out. A few weeks ago we had our entire contact us page go all wonky on us and we figured out the reason was because of Vanessa's email, so this is why this issue is now happening with the leads. It was obviously happening and we just didn't notice. Vanessa no longer works here, so the passwords for her accounts have all been changed, so that's why this all happened I guess. We will make the account under Landon's information, as he is the owner and isn't going anywhere! :)

Company account can stay the same

Password: XXXXX

From Method Support:

So what you can do is post this on our forum site ( https://www.method.me/cs/forums/15.aspx ) and one of our developers will be able to give you an idea as to what it can be. If it were a form created using our "Web-to-lead" service, it would be something support could resolve. Since this is API related and uses custom code, it would have to be investigated by our developers. Sorry for the confusion and hassle!

This is what Icona told me when I went back to them.

Method may be confused - as the original account was Vanessa:

strCompanyAccount = solariscanada

strLogin = vanessa@solariscanada.com

strPassword = XXXXXXX

----

But on October 27th you send us the following - so this is the account now in place:

Password: XXXXXXX

Can you let Method know you created that new account (Landon) and provided to us - they should be able to confirm that the user account is 'still active' and 'has api access'.

Please let me know what you find out.

Thanks,

Christina

Search results by user ID 14806

Re: Leads not generating in Method

Re: Leads not generating in Method

Re: Leads not generating in Method

Re: Leads not generating in Method

Leads not generating in Method