Search results by user ID 30743

Unexpected authentication error

hanwell — Tue, 04 Feb 2020 23:56:54 GMT

We got the following error message around 2020-02-04T04:15:01:

Failure. The API could not validate your log in. Please make sure you have entered the correct Company Account, User and Password, and that each are spelt correctly. Also, ensure that this User has been configured for Method API access by going to Customize > Users, editing the User, and ensuring that there is a check in the 'Is Allowed to Connect via MethodAPI' checkbox.

We had requests succeed at 2020-02-04T04:05:01 and at 2020-02-04T04:20:01.

The office was closed while this request was made (and it worked immediately before and after), so it's unlikely that any changes were being made to the account. However, I am waiting to hear back from other individuals to confirm.

Can you point me to what's going on?

Thanks!

Re: SOAP Server Periodically Unavailable

hanwell — Tue, 04 Feb 2020 23:48:27 GMT

After further investigation, it appears that the request is timing out because the SOAP server is not respoding after 60 seconds. We are extending the timeout to 5 minutes and monitoring slow SOAP calls.

SOAP Server Periodically Unavailable

hanwell — Mon, 03 Feb 2020 22:00:42 GMT

We are running nightly batch processes. However, we are periodically getting errors that the SOAP server is unavailable. This has commonly been happening on Sundays. Is there a scheduled maintenance window for the SOAP API interface that we should be aware of?

Re: Error inserting EstimateLine items

hanwell — Tue, 07 Jan 2020 21:25:42 GMT

Done!

Error inserting EstimateLine items

hanwell — Tue, 07 Jan 2020 00:21:18 GMT

We recently started using the API to insert EstimateLine items. However, it's returning the following error for some items:

The MethodAPIInsertV2 call failed:
191 could not be found as a possible value to insert.

This is occurring for other items in addition to #191. This is our first time attempting to insert EstimateLine items via the API. When I reached out to support, Tiffany told me, "The support team has investigated, and the error says item with Record ID 191 does not exist, but it is confirmed it does exist in your account."

Can you point me in the right direction?

Thanks!

MethodAPIInsertV2 fails even when required field is specified

hanwell — Wed, 30 Oct 2019 16:24:00 GMT

Occasionally when I'm trying to insert a record into one of my tables, I'll get an error like this:

Not all required fields are present. Required field MyFieldRef is not passed for the table MyTable

However, I'm passing the same value to this call as to all of the OTHER calls where they succeed. Unfortunately, I haven't been able to catch it soon enough to see if I can immediately rerun the insert successfully. However, from an initial glance, it looks like this is a sporadic issue.

Am I missing something?

I'm happy to provide more details privately as needed.

MethodAPISelect_DataSetV2 does not return all records

hanwell — Wed, 30 Oct 2019 13:17:22 GMT

I hvae a MethodAPISelect_DataSetV2 call to extract all data from the Contacts table to sync with an external system. I'm currently pulling 18 fields (including some custom ones). However, it's not returning all records. If I remove a field, it returns all data.

Does this function have some kind of limitation on the amount of data it returns?

I'm wondering if this is expected, since the API has no pagination capabilities.