Re: Account Lock-out

Selectsg — Sat, 21 Nov 2009 19:50:04 GMT

Thank you for the response, and I will send the information. However, as a note, I am fairly confident that I have been entering the correct password, I have not changed it since the set-up and had been using it earlier today until this issue occurred.

Thanks again.

Account Lock-out

Selectsg — Sat, 21 Nov 2009 19:37:31 GMT

I am a new Method user, and I was working on set-up and customization today (Saturday, 11/21). After adding some users (non log-in type), the system has locked me out. When I attempt to log-in it does not recognize my user name (the admin log-in with which I have logged in many times), and when I try to retrieve password, it does not recognize my account name. Has anyone else had this issue occur? As a new user, and one for which access to the Method web-based application on a Saturday is important, the sudden lock-out and no access to Customer Support on a weekend is concerning.

Thanks

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Re: Account Lock-out

Account Lock-out