Search results by user ID 4264

Re: "Screen ID not Found" Dialog pops up when entering exisiting or new customers

Jim — Wed, 16 Dec 2009 23:03:40 GMT

That is Correct Ryan, I Appreciate the help.

Thank You.

Jim

"Screen ID not Found" Dialog pops up when entering exisiting or new customers

Jim — Tue, 15 Dec 2009 06:21:06 GMT

Hi,

I am having a problem with entering a new customer from the Add / Edit Work Order Page, I get a popup screen error that says :

"Screen ID not Found"

"There was no screen id passed in. If this is a pop up screen, then please verify the actions from the calling page are referencing a valid page. If this is coming from an shared app page, please contact Method Integration."

I have changed a few things on the Add / Edit Work Order Screen, but even creating a brand new clone of the ORIGINAL Add / edit Work Order Screen I still get the same error when entering customer name into the customer field. Only when I use the Original screen it works. However, when entering exisiting customers, it will still pop up a "New Customer" screen even though the customer already existed in the database.

Please help me.

Thanks in advance,

Jim

Re: Report Designer Master Table Customer Problem

Jim — Sat, 12 Dec 2009 21:41:49 GMT

Hi Amanda,

I got it working! I am glad I did not have to start over and make a new template just to get the customer information linked to my design. The person who made the EntityRef is awesome.

Thank you very much for the help.

Jim

Re: Report Designer Master Table Customer Problem

Jim — Thu, 10 Dec 2009 23:18:36 GMT

Hi Amanda,

Thank you for your response. However, I have a few more questions.

How do I add the Entity Table to my existing modified Work Order Design? What steps do I need to do in order to get this "Entity Table" linked to my Design, using Activity as the Master Table.

I tried creating a Design with the Customer table as the master table but when I try to change the Default Template for "Default Work Order Template (Print)", there is a pop up window that says "Shows Templates with the MasterTable of Activity", I assume this is why I cannot select the Design table I created using Customer as the Master table because it will not allow me to select it so it doesn't even show that design as an option.

Sorry if my post is confusing,

Thanks soo much!

Report Designer Master Table Customer Problem

Jim — Wed, 09 Dec 2009 19:41:27 GMT

Hi,

I am having some difficulties with trying to link the data from the "Customer Table" to the new design template I made for the "Default Work Order Template (Print)". I just found out why I cannot use the Customer Table as the Master Table because it will not allow me to select it for the "Default Work Order Template (Print)". The problem is, I need a lot of customer information for my "Default Work Order Template (Print)", and using Activity as the Master Table doesn't allow me to access all the Customer Table information I need to link to the Work Order Template. When I try to add additional Detailed Tables when i create a new report, it gives me only 2 tables to choose from; "ActivityJobItems.ActivityNoRef" and "Estimate.ActivityRef".

Please help!

THANKS in advance

Could not find the filter field RecordID

Jim — Wed, 02 Dec 2009 23:08:03 GMT

Based on the report name 'FieldService_WorkOrder(company name)', we could not find the filter field RecordID, the report could not be run. Additional Information Action Sequence Order:3

I am working on a modified Work Order Print Screen and after changing a few things, when I try to Print Work Order in the Add / Edit Work Order Screen, it shows the error above. I never touched the Record ID icons when redesigning off the Work Order V2 Template. Would really appreciate the help!