Search results by user ID 4283

Method Sync Engine stops with no error in logs

jshoff — Mon, 29 Dec 2014 19:11:43 GMT

We have clients that connect to a Windows Server hosting envirronment to access their Quickbooks data files. When we run the Method sync for any of these clients it runs through and gets about half way completed and then the sync just stops. There are no error messages, and the engine log shows nothing being wrong. I can try running a full sync or a changes only sync, it's the same outcome.

We've only started seeing this issue on Server 2012 R2. If I switch that same using back to the Server 2008 R2 platform, the sync performs properly without issue. The user account, permissions, network config, are all identical.

I've opened several tickets with Method support and after extensive testing the conclusion from them is that Windows Server is not officially supported therefore they cannot provide assistance. They recommended I put a post here to see if anyone else has ran into this problem in the past.

PayPal payment processing in Canadian dollars

jshoff — Thu, 19 Sep 2013 07:03:11 GMT

How do we configure Method to issue the call tp PayPal in Canadian funds instead of US funds? We have setup our internal Method account to use PayPal integration as a payment type now, and it DOES work, but the amount charged is in US funds, not Canadian.

Re: Automatic Syncing?

jshoff — Sat, 07 Jan 2012 21:04:47 GMT

Any timeline on the automatic Outlook sync? It would be a HUGE improvement!

Outlook Add-In certificate error

jshoff — Tue, 29 Nov 2011 08:39:29 GMT

On more than one computer, we cannot install the Outlook add-in for Method. We get a certificate error, saying the certificate used to sign the deployment manifest is not installing because it is expired or is not trusted.

I've tried uninstalling/reinstalling, but this happens consistently.

Anyone else having this problem? Any ideas how to fix it?

Re: Automatic Syncing?

jshoff — Tue, 29 Nov 2011 07:17:14 GMT

Any plans to have some sort of direct integration with MS Exchange? OR, at the very least an automatic sync?

This is by far the largest missing component for Method, and it is something I hear time and time again from existing, and potential clients of Method Integration.

Re: CRM Pro 2.0 Cases Module

jshoff — Fri, 22 Jul 2011 17:04:38 GMT

Yes, that fixed it!! Thanks!

CRM Pro 2.0 Cases Module

jshoff — Fri, 22 Jul 2011 16:38:22 GMT

Since upgrading our method system to CRM Pro 2.0 system, we now have issues with cases. Specifically when you try and apply one of the filters (active, closed, etc) it still shows ALL cases. It is hard to view the open cases as they cannot be filtered in any way.

Method email IP address

jshoff — Tue, 18 Jan 2011 23:54:52 GMT

We all of a sudden cannot email from Method. Our exchange server is setup to allow relays from Method's IP address. Is it possible this changed recently? Can I confirm the IP address or addresses that need to be allowed access so that we can relay email through our exchange server here.

Thanks,

customer notes field

jshoff — Tue, 01 Jun 2010 05:43:49 GMT

Is there an easy way to sync the customer's notes field in Quickbooks into method? or is it already here somewhere but I am blind?

Re: Quickbooks Crash - Method Causing it??

jshoff — Fri, 28 May 2010 16:45:26 GMT

I just spent a long phone call with Quickbooks support. After they told me I had to buy a support package, I found the answer while I was on hold.

http://support.intuit.ca/quickbooks/en-ca/kb/help/general/4617.html

The rep then informed me that because I showed him it was a known issue with Quickbooks they would waive the $90 phone call. Grrrr...

Anyhow, for anyone else out there having this issue the steps above explain everything nicely, and include the links to download, etc.

Cheers!