Search results by user ID 4328

Re: Questions/Issues with Outlook Addin

Method_Victor — Wed, 17 Aug 2011 21:07:13 GMT

Hi Michael

Unfortunately to my knowledge, there is no way to prevent this splash window from showing. Currently, since this add-in is in beta, you should be seeing this update window once every three days; However when this plug-in will go out of beta, you would see it once a month or less.
Unfortunately right now, in Outlook in "Add Contact" window, there is no way to know whether the contact was already added to Method or not. This however can be a great feature and I'll be sure to suggest feature to be implemented for the next major release of Outlook Add-in.
Unfortunately, contact updates are not synchronized between Outlook and Method.
You can easily synchronize appointment updates between Outlook and Method. In order to do that, just click "Synchronize" button. If you would like to synchronize updates only for specific appointments, you can select them and then click "Send Selected Appointments To Method" button. If you've modified appointment in Outlook, it will get updated in Method and similarly if you've modified appointment in Method, it will get updated in Outlook.

Thank You

Victor

Re: Appointment Sync

Method_Victor — Wed, 17 Aug 2011 15:00:18 GMT

Hi Marti,

I am happy that it works for you now. The problem for sure has nothing to do with category color coding feature, since Outlook Plug-in fully supports and implements appointment color coding.

For example for all appointments that have status completed in Method, you can assign color red, and every time you synchronize appointments, all "red" appointments will be assigned category "Completed" when synchronized from Outlook to Method and all completed appointments will automatically get a "red" category in Outlook, when synchronized from Method to Outlook.

Thank you

Victor

Re: Appointment Sync

Method_Victor — Wed, 17 Aug 2011 13:29:43 GMT

Hi Marti,

I've tried replicating your problem, but unfortunately I couldn't reproduce the problem you were experiencing. I did however modify your account in such a way, that this error message should go away and synchronization should go smoothly. Please try synchronizing appointment again and tell me if it works now, or if it still gives you the same message.

Thank you

Victor

Re: Appointment Sync

Method_Victor — Mon, 08 Aug 2011 20:28:27 GMT

Hi Marti,

Can you try to do the following and then tell me if it helps:

1. Click Method Setup icon

2. Under Method Account Settings Tab enter your information and click "Save"

3. Under Appointment Details Tab enter all appropriate information and click "Save Sync Settings"

4. Click Exit

5. Select a single appointment and click "Send Selected Appointment To Method". Go through sync wizard.

6. If synchronization was successfull, try adding an appointment the way you did earlier.

7. Reply to me saying whether the steps above worked or not.

Thank you

Victor

Re: Appointment Sync

Method_Victor — Mon, 08 Aug 2011 18:19:34 GMT

Hi Marti,

In order to make it easier to debug the problem, can you please send me a private message with contents of the file called MethodSynchronizationSettings.xml. This file should be located at following location: C:\Users\<YourWindowsUserName>\AppData\Roaming\Method\.

Also, can you tell me if earlier versions of Outlook Plug-In were installed on your PC?

Thank you

Victor

Re: Method Outlook Plug-In v2.1.40

Method_Victor — Thu, 07 Jul 2011 17:09:09 GMT

Official patch has been released and can be downloaded from http://www.methodintegration.com/MethodOutlookAddIn/MethodOutlookAddIn.exe

Re: Method Outlook Plug-In v2.1.40

Method_Victor — Thu, 07 Jul 2011 15:57:07 GMT

Hi Kerry,

Thank you for letting us know about this problem. Quick solution to this problem is to go to File->Options->Advanced->Developers section->Un-check Show add-in user interface errors option->Click OK.

Proper solution will be available for download soon.

Thank you

Victor

Re: Calendar sync

Method_Victor — Tue, 05 Jul 2011 18:54:00 GMT

I am really happy for you!!! Hopefully you'll enjoy using Outlook Plug-In.

Victor

Re: Calendar sync

Method_Victor — Thu, 30 Jun 2011 13:56:35 GMT

Hi Marti,

Did it say that it instaled successfully or did you still get the "The following Microsoft Office solution cannot be installed due to a general installer error: OutlookMethodSync.vsto" error message?

If it said that it was installed successfully and you have Outlook 2010, can you download a new patch I've released today (http://www.methodintegration.com/MethodOutlookAddIn/MethodOutlookAddIn.exe)?

If it wasn't successfull, did you get any new error messages?

And also, if you see old Method Outlook plug-in buttons, that may be a cause of the problem, since old and new versions might be conflicting. You might need to remove it first. I beleive old Method Outlook plug-in was called MethodCRM, so try uninstalling it first.

Thank you

Victor

Re: Outlook Integration Not Working after Installing Office 2010 Service Pack 1

Method_Victor — Wed, 29 Jun 2011 16:00:10 GMT

Hi Laura,

Can you unistall the version of Outlook Plug-In you have currently installed and try installing latest version of Outlook Plug-In v2.1.40? Do you experience the same problems?

Thank you

Victor