Search results by user ID 5288

Error Pop Up on Sevice Date

Jeff Douglas — Thu, 19 Jul 2012 11:34:12 GMT

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

For the past 20 days we have seen the same reoccurring problem and we see no solution. When we create any invoice for all customer and we go to enter the service date on the line item we see a pop error box reading

err message: type Error: Cannot read properly "cells" of undefined

I posted this on forums but received no answer so I am sending this note to you so that you could open a ticket.

Error Message Can Not Sync Methods with QBonline

Jeff Douglas — Wed, 11 Jul 2012 18:39:31 GMT

Since July 5 when I attempt to do a full SYNC from Method to QBonline I am told "An Unknown Error has occurred"

this has continued for now 7 days

How do I resolve

Jeff

Re: INVOICE_INVALID_SYNC_TOKEN

Jeff Douglas — Wed, 04 Jan 2012 17:47:02 GMT

Thanks that placed the client into QBonline and it synced

Re: INVOICE_INVALID_SYNC_TOKEN

Jeff Douglas — Wed, 04 Jan 2012 14:04:28 GMT

Paul

Thank you for qucik response.

The account is still not showing in QBonline but is showing in Method CRM and when I have I get no error message.

I sync the two and still not displaying in the QBonline I am seeing a new resoilve in Methods after synce that reads

Could not add/edit the Entity 'assistedfertility.com (deleted)'. The response from QuickBooks Online was: -11211 - You cannot modify a list element that has been deleted.

Please advise how to proceed

Jeff

Re: INVOICE_INVALID_SYNC_TOKEN

Jeff Douglas — Tue, 03 Jan 2012 22:15:19 GMT

Could not add/edit the Customer 'assisted fertility.com'. The response from QuickBooks Online was: CUSTOMER_INVALID_SYNC_TOKEN - Sync Token has expired or is invalid. Requested Sync Token: 1, Expected Sync Token: 0

It is in CRM Resolve Conflicts for this date Assisted Fertility Dec-28-2011 09:08:15 AM

Since thge 22 of December we have not be able to add a new customer from CRM to QB online

I show this error but do not know how to resolve ??

Re: Method Scheduling & Invoicing For QB Online Sending Batch Recurring Invoices

Jeff Douglas — Thu, 29 Dec 2011 15:28:07 GMT

How much would you charge to do these customizations?

Method Scheduling & Invoicing For QB Online Sending Batch Recurring Invoices

Jeff Douglas — Thu, 29 Dec 2011 14:17:32 GMT

My issues are recurring billing a new module we purchased call Method Scheduling & Invocing The major issue is that once a batch of reccurring invoices are entered I have to manually go through each item entered and email send the invoice. Is it possible to send all recurring invoices at one time.

Also, once something is emailed is there a way to track it to see if client opened the invoice

Re: Bill To: fields do not display after creating Onvoice from Work Order

Jeff Douglas — Tue, 13 Sep 2011 12:57:53 GMT

Michael

We are new customer to Method CRM and I wanted to clerify the problem we see. When we create an invoice on Method CRM the Bill to info does not fill.

It seem you know about this problem and never fixed. My problem is that has been 10 months now.

Per the forum Method_Michael the problem was known about in November 201o

Since this has gone on 10 months I am wondering why it is not finished yet.

Please advise

Re: Bill To: fields do not display after creating Onvoice from Work Order

Jeff Douglas — Tue, 13 Sep 2011 12:50:24 GMT

This has been a problem with my account also.

The Bill to Address is not populating in the Print Preview or the invoice data on the CRM display.

I can provide screen shots if needed but it sounds like you understand the problem.

However we are invoicing about 100 invoices per month and this needs immediate attention

Jeff.douglas@mvisolutions.com