Search results by user ID 5321

Can't process Mastercard through the gateway

Lucas — Sun, 13 Oct 2013 02:44:04 GMT

I just tried to process a mastercard through the method recieve payments page. Amex and Visa work fine. Any ideas of what the issue may be? Method support has authorized access to my Method account. Thanks.

Lucas Stewart

Stewart Electric

501-554-4634

Re: Outlook Plug in for Outlook 2010 Windows 7 not syncing/errors

Lucas — Fri, 04 Oct 2013 02:31:28 GMT

Got it! Had to make adjustments in the settings, however, it still doesn't explain a string of errors and upon the 5th attempt, it functioned just fine.

Re: Outlook Plug in for Outlook 2010 Windows 7 not syncing/errors

Lucas — Fri, 04 Oct 2013 02:24:05 GMT

Looks like the screen snippets didn't post. Nevermind on the errors, it just synced, gave me a list, but the subject area is blank and no appointments are listed in the calendar. Thanks.

Outlook Plug in for Outlook 2010 Windows 7 not syncing/errors

Lucas — Fri, 04 Oct 2013 02:16:49 GMT

Don't know if there is a latest update to the plug in, but this would be very helpful for myself and my techs in the field. I downloaded the plugin, adjusted the settings as asked, and tried to sync contacts when I got all kinds of interesting error messages. Here's a list of the errors that pop up in order of appearance. Any ideas?

Second:

Third:

Fourth:

Fifth:

Sixth:

Seventh:

Eighth:

Ninth:

Tenth:

Re: American Express Payments

Lucas — Thu, 14 Feb 2013 04:41:24 GMT

I checked the gateway settings and the transaction key for some reason was a few characters short. I copied and pasted from the known working Visa gateway into the rest of the gateways but I still get the same result. When I go into Method and click "process through payment gateway" I fill out all of the info and clickSave/new. It says that the payment has been saved but the payment is not hitting Authorize.net. I can't provide you a screen shot because I do not know how to access my customer's portal to see what he is seeing.

Re: American Express Payments

Lucas — Tue, 12 Feb 2013 23:18:18 GMT

Authorize.net says that no Amex payments have hit their system for my account which means that the payments are being rejected by the portal or not passing through at all. I doubt that it is in the Amex gateway settings as I copied and pasted the account info to keep from having errors when keying it in.

Re: Payments Processed through Portal

Lucas — Tue, 29 Jan 2013 04:21:20 GMT

I think I may have found the issue with action 5 and 9. It is trying to reference TransactionsEntity

Acrtion 5

Get From: Shared Result name resultTransactionEntity

Assign To: Action Result name resultTransactionEntity

internal notes:Get the shared result resultTransactionEntity

Action 9

Call another actiion set

Current action sets Hidden Payment Information>>Received From_TextChanged

internal notes: _Call the Received From_TextChanged event

I have no tables, tabs, or screens labeled TransactionEntity in my lists. If one used to be there, I didn't delete it. There is a transactions tab on mobile but not on desktop. How can I add the transactions tab to the desktop customer screen and is this what the action error message is referring to?

Re: Payments Processed through Portal

Lucas — Tue, 29 Jan 2013 02:31:48 GMT

I had the same issue as soon as I set up the portal with the stock CustomerPortal screen. It pops up when you click to go to the ReceivePayments screen. It comes up immediately when the page loads. Action 5 and 9 is referring to Entity. I don't know where Entity and I haven't changed it. I duplicated the screen and tried to resolve the issue, but no luck. Now I get an error message that says "Your Administrator has chosen to email a template, but no template has been selected in the Receive Payments preferences. I have the default payment template setup. There should be no reason for the error.

If we can get these issues resolved, is there a way to have the Receive Payments screen go to a "Processing Payment" screen and clear the form to prevent duplicate payment entries once the payment is processed based on the receiptID? Shouln't this already be set up out of the box? All other websites when making online payments function this way.

Re: Payments Processed through Portal

Lucas — Sun, 27 Jan 2013 07:51:37 GMT

I am having the same issue with customers clicking multiple times because there is no feedback to the user that an action has taken place. I am using Authorize.net as the payment gateway. I have greated a screen that should pop up after the customer clicks submit stating "your payment has been received for processing". I also added texted to the CustomerPortal_ReceivePayment(2) and pointed the screens to each other. Even before customization (which hasn't been much), I was getting an error message about Action 5 and Action.Sequence9 and still am. Not sure how to correct this.

I am trying to test to see if it will allow the "process payment" button to be clicked one time, but I also get an error message saying "Administrator has chosen to email a template, but no template has been selected in the Receive Payment preferences." I checked the email templates in method and they are filled out as far as i can tell. Once these errors are cleared up, I may have a solution to the mutiple payment issue.

Also, I noticed that Authorize.net can generate a "received payment" page, but I don't know where it needs to point to to be able to display in the portal after the process payment button is clicked. I have spent 3 days working until 2:00am trying to resolve this issue due to a lot of payments from customers that need to be processed. I am about to the point of just removing the Method portal and installing a different one, Any ideas? Thanks.

Thanks

Can't log in with Firefox18

Lucas — Sun, 27 Jan 2013 02:43:52 GMT

I can't log in with Firefox18. I can go to the website, enter my information, but the login button doesn't work. It works with the latest version of internet explorer, but certain screens and links in method cause IE to crash. I'm trying to fix other issues with method and I have to stop and reboot frequently. Any ideas?