Search results by user ID 5431

Re: Issues on mobile devices.

wmcfall — Sat, 21 Jul 2012 05:34:53 GMT

Yes it does work.

With the search not working on the mobile login we wanted to find a workaround.

Hopefully the issue will be resolved soon.

Re: Issues on mobile devices.

wmcfall — Fri, 20 Jul 2012 18:03:35 GMT

As we continue to try and use Method on different mobile devices we continue to see the following issues on Android tablets and phones

When we do a search on a tablet it will not initiate a search using an Android tablet signed in to the regular site (since the mobile site search return errors)

The follwing tasks were attempted on an Android Tablet not using the Mobile login:

When entering data the into a form such as search - when you touch a field to enter data a box to highlight the field comes up and it is not lined up with a field to enter data in and you are unable to type in that box. If you can get the form to accept data and hit search the program does nothing with the search data. All of this is being performed on a new Android Tablet running Ice Cream Sandwich
We choose a customer and the customer screen came up just fine clicked on MORE ACTIONS and the screen became unstable and would go blank as if a menu was trying to popup over and over till we clicked the back button to get out of the customer completely
Creating a new workorder - no matter how hard we try it will not allow us to create the workorder and the screen becomes unstable and starts to flash as if it is refreshing over and over.

I am wondering if anyone has ever tried Method out on an Android tablet or mobile device and had any similar issues. We love the desktop version but wonder if the mobile part is ready for the show with current software and hardward that is being sold today.

Re: can two email addresses be associated with one employee

wmcfall — Sat, 21 Jan 2012 03:21:28 GMT

Thanks Paul.

I believe that I have everything done with the exception of number 3.

I am not sure how to implement the last instruction.......

How do we input what the secondary email?

How do I implement your instruction to number 3?

I have watched the tutorials on customization but this seems a little out of the scope of what they explained very nicely.

Thanks for your help

Wade

can two email addresses be associated with one employee

wmcfall — Fri, 20 Jan 2012 21:47:06 GMT

We have a need for an employee to receive his workorders at two different email addresses . We have tried using a comma and a semicolon and both would not work.

Any ideas?

Re: Scheduling and Invoicing

wmcfall — Thu, 12 Jan 2012 23:08:50 GMT

Thank You Ronen,

I have been using a different field service application for the past two years and we were able to assign the Work Orders to multiple people for the simple reason that many jobs require more than one person.

In that case it would show up in the calendar that both employees would be on that job. For scheduling that was very helpful.

Thanks again for your quick response.

Wade

Scheduling and Invoicing

wmcfall — Thu, 12 Jan 2012 17:41:20 GMT

I have a couple of questions:

I am the administrator of a small team and I need to view all active workorders for the group. When I want to see all of the workorders in the work order screen or in the calendar they do not seem to be showing up.
Is there anyway to assign a workorder to more than one person. In most cases the workorder does not belong to one single individual.

thanks