Search results by user ID 5498

Re: Method SLOW

rbsom — Tue, 01 May 2012 21:39:41 GMT

Yes,

Everything is back to normal.

Thanks Paul

Re: Method SLOW

rbsom — Tue, 01 May 2012 20:11:08 GMT

I'm on server #3 and yes, it started just about 15-30 minutes ago.

Thanks,

Aaron

Method SLOW

rbsom — Tue, 01 May 2012 19:49:03 GMT

The website and our company login/user interface are SUPER SLOW right now? Are you having problems with your servers? I cannot do customer service because it takes forever to bring up a customers information. Can someone please help me asap?

Aaron

p.s. - Other websites are working fine.

Re: Method Portal change (HTTPS vs. HTTP)

rbsom — Thu, 22 Mar 2012 23:00:23 GMT

Oh ok, how do I do that?

Aaron

Method Portal change (HTTPS vs. HTTP)

rbsom — Tue, 20 Mar 2012 21:52:38 GMT

This pertains to another post but is a different subject. So I decided to post it here.

Mark and I fixed the method portal (error 2020) but now customers are complaining that they can no longer see the "HTTPS" in the address bar when they pay online. I believe this is because we recreated the credit card portals w/out the "Security" feature in Quickbooks. Can we fix this problem? I would like customers to know that things are secure and thus it would be nice to have them be able to pay via an HTTPS portal.

Thx,
Aaron
Rock Band School of Music

Re: Error message when customer tries to pay via portal

rbsom — Thu, 15 Mar 2012 03:59:39 GMT

Actually, I can process credit cards now. I have to use my Master admin account for Quickbooks but it works. It just doesn't work when I try to process (via the phone) customers' credit cards when logged in as one of my reps. As for our payment portal, it seemed to be working fine up until about a week or so ago (maybe a little more) when customers started emailing saying they couldn't pay online and they kept getting the error "2020: session authentication required" message. I have a phone meeting at 8am PST with Mark La Crews tomorrow morning. Were going to try and see if we can fix this. If not, we will be reporting back.

Aaron Lietz
Rock Band School of Music

Re: Error message when customer tries to pay via portal

rbsom — Wed, 14 Mar 2012 20:35:04 GMT

The rest of the steps matched and looked the same. I am also having upper tech support at QB look at this too. But right now I feel stuck in the middle.

Aaron

Re: Error message when customer tries to pay via portal

rbsom — Tue, 13 Mar 2012 20:05:33 GMT

I went through those steps but it never gave me the option #12. It took me straight to the ticket code and "finish".

Aaron

p.s. - Yes, it has been working up until last week when multiple customers started telling us they could not pay online and received this error message.

Error message when customer tries to pay via portal

rbsom — Fri, 09 Mar 2012 22:05:00 GMT

A customer receives this error when attempting to pay for an invoice through our portal:

"E PAYMENT DID NOT PROCESS

ERROR Status code:2020 Severity:ERROR Description of Error:Session Authentication required "

Can someone help?

Thanks,

Aaron Lietz

Rock Band School of Music

Re: email that customers see

rbsom — Fri, 02 Mar 2012 21:23:30 GMT

I fixed it! Thanks so much for your help guys.

BUT! I have one more question. When a customer clicks the link to: "Ask a Question - Create a new customer service case." the system sends me an email to (again) the wrong address. Where can I change that?

Aaron