Search results by user ID 5535

Re: Locking a ticket that someone else is working on

Skye — Wed, 04 Dec 2013 23:43:49 GMT

Hi Ben,

Thanks for looking into this, I have done as much, but I've only been working with method for about a year, so entirely possible that I'm just overlooking it.

Locking a ticket that someone else is working on

Skye — Wed, 04 Dec 2013 17:14:51 GMT

Hi guys,

We have multiple dispatch, and we have run into a couple issues where more than one person is working on a ticket at time, and they end up overwriting each other. Is there a way to make it so that the ticket is considered "checked out" so that doesn't happen? As a side, we use ticket, but it could actually be anything. The specific thing I'm talking about is Scheduling app.

Skye

Re: Open ID Login Problem

Skye — Thu, 16 Aug 2012 13:10:59 GMT

We are having the same problem here. As well as an error when we try to sync with intuit. I also called support and left a message for them.

Re: Conflicts

Skye — Thu, 09 Aug 2012 14:33:54 GMT

Hi Chad, thanks for bearing with me.

Ok, I did almost what you suggested. I went into QBO, and undeleted the "old" items - renaming them slightly.

What I found was that it looks like the lists between scheduling and invoicing task and materials line items, and invoices are not the same.

When I undeleted the line items, the "new" names showed up in the invoices, and I was able to save the items using those new numbers.

So what seems to be happening...is if we delete an item, and create another with the same name (which might seem a little silly) the programming doesn't take into account that it is actually a separate line item. It is keeping the original programming on the scheduling and invoicing screen, and when you get to the invoice, it thinks it is looking for the one that was deleted. So we would have to select the line item again to make it resolve correctly.

Once I saw this, I was able to rename the old deleted and it works the same between both elements.

PHEW.

I think that is what you might want to call a bug? But it IS RESOLVED FOR ME!!!!!

Re: Conflicts

Skye — Fri, 03 Aug 2012 18:28:59 GMT

It would seem like that wouldn't it :) The problem is this.

The items are NOT deleted. When we use the dropdown from within the work order to select them - it displays as it should in the page.

When we then create an invoice from that work order, it moves the number over and all the notes (number being item number) and puts it into the invoice.

In order to "fix" the fact that the error is being thrown, we must recreate that full line item by creating a new line, selecing the SAME ITEM EXACTLY from the dropdown and then updating the grid and deleting the original.

We know it is the same number (item number) because we named the original as (old) and created these NEW numbers, and those are the ones that we select.

It happens with only 3 items.

Re: Conflicts

Skye — Thu, 02 Aug 2012 16:05:54 GMT

Errors:

Could not add/edit the Invoice 'RecordID 843'. The response from QuickBooks Online was: -11218 - One of the list elements assigned to this transaction has been deleted. Before you can modify this transaction, you must restore DWS MAINT-ACG-REG (deleted).

And another one:

Could not add/edit the Invoice 'RecordID 855'. The response from QuickBooks Online was: -11218 - One of the list elements assigned to this transaction has been deleted. Before you can modify this transaction, you must restore DTC CC MATERIALS (deleted).

Re: Conflicts

Skye — Thu, 26 Jul 2012 00:04:54 GMT

So I have been waiting to get a screen shot, and haven't gotten one. I haven't forgotten you :) I just haven't had anyone tell me it has happened recently.

Conflicts

Skye — Tue, 12 Jun 2012 17:31:29 GMT

Hi team!

We have a series of recurring issues regarding specific line items. I even created "similar but new" line items so that we wouldn't get the conflict, but it is still happening:

When using item # DTC CC-FLAT-FEE-CONTRACT or DTC CC-MATERIALS we have to open up the invoice - and re-enter the information using the same number once it is in the invoice. We originally add those line items from within the service ticket area.

I tried removing the old numbers, and putting in new, undeleting original, nothing seems to fix the issue. Once we have redone the lines from within the actual invoice it works fine -- and since it is the exact same line item # that we put in from the service ticket, I'm at a loss.

Thoughts?

Skye

Re: Scheduling and Invoicing Work Order List Error

Skye — Tue, 03 Apr 2012 19:41:46 GMT

I think just telling you about it fixed it.

"This is the April version "

It is now working!

Scheduling and Invoicing Work Order List Error

Skye — Tue, 03 Apr 2012 12:32:58 GMT

I have a new site being set up - and although I have not customized the work order list screen, or any other screen as of yet, it looks like the Work Order List screen was updated 21 hours ago - and now I am getting errors.

SchedInv_WorkOrderList

Method Scheduling & Invoicing for QB Online

21 hours ago

The first error is this:

ERROR: It appears the screen is currently out of sync. Please try logging out and back in to Method. If this is a custom screen, you can alternatively republish. If the problem persists, please contact your administrator.

The second screen that shows is this:

An Unexpected Error Occurred. Please reload the screen and try again. If this issue persists please contact your administrator.

Reloading the screen does not resolve, signing out and back in does not resolve.

Please advise?