Search results by user ID 5553

Re: Having trouble viewing previously uploaded documents.

JmeShu — Fri, 23 Mar 2012 15:01:50 GMT

Michael,

That is one of the accounts that sometimes the documents show and sometimes they don't. We are using Internet Explorer 9.

Jamie

Re: Having trouble viewing previously uploaded documents.

JmeShu — Thu, 22 Mar 2012 21:30:40 GMT

Michael,

The Baer Glass account doesn't have any "&" symbol in it, however it is not working. We have other accounts that are also having this problem. It seems the documents are viewable some of the time and not viewable other times. Thank you for your help!

Jamie

Re: Having trouble viewing previously uploaded documents.

JmeShu — Thu, 22 Mar 2012 14:16:14 GMT

Michael -

Those settings have been changed. Our Method account name is xxxxxx(Removed by Method for security reasons ) and a couple of customers I am having trouble viewing documents with are Baer Glass, and A & K Glass. Let me know if you need any more information.

Jamie

Re: Having trouble viewing previously uploaded documents.

JmeShu — Wed, 21 Mar 2012 13:35:42 GMT

Michael,

I am just going to the customer's profile and clicking on the documents tab and then I click on a pdf icon. That's when I am redirected the an error page.

I am not sure if any of the screens are customized or not.

Even when I sign in and out the document is still not viewable.

Jamie

Having trouble viewing previously uploaded documents.

JmeShu — Tue, 20 Mar 2012 19:48:42 GMT

Does anyone have a solution as to why I sometimes cannot view a document I have previously uploaded to a customer's profile? I get this error message -

We were unable to resolve your request. Either the screen you are trying to access does not exist, or there was a problem with your request.

Recommended actions:

If the screen has been replaced or republished by another user of your system. Please try signing out and signing back in.
If this issue persists, go to Customize > Tab Links, and make sure the Tab Link is correct for this screen.
Try closing and reopening your browser.

I have tried preforming the recommended actions and I still cannot open the document.

Any advice would be much appreciated! Thanks!