Search results by user ID 5624

Re: Add activity then clicking save generates an error.

Nancy — Thu, 07 Jun 2012 19:50:58 GMT

Hi Paul,

Sorry about the delay, I was traveling for a couple days there.

Followed your guidance and yes, all seems to be working ok, thank you.

I'l let you know if further issues related to this surface but seems good to go.

Thank you again for your help. Nancy

Re: Add activity then clicking save generates an error.

Nancy — Mon, 04 Jun 2012 22:46:53 GMT

Hi Paul,

Happens with every e-mail, have tried various ones over a period of time. I've always been in Nancy@woodentubs.com in my inbox, and that account alone, when I've experienced the issue.

Sorry, not following you on #3. Here's a message I got today trying to add an activity for an exisitng contact.

Failed Saving Activity: Problem retrieving your message (ID 137a448aa0be5909) from gmail: Message not found - it may have been deleted or moved since the email was opened.

Just for kicks I went ino Info@woodentubs.com to try the same activity and it beagn walking me through the set up process for the link between gmail and Method. I didn't do anything, just canceled out.

I'm wondering if I set my integration relationship up correctly. Do you think there's any value in starting over?

Thanks for staying on this, I really need to get it resolved. Feel like I'm, loosing productivity.

Thanks, Nancy

Re: Add activity then clicking save generates an error.

Nancy — Fri, 01 Jun 2012 20:02:36 GMT

Hi Paul,

Yes, getting more detail regarding the error messages.

This is the message when I try to add a contact:

Failed Loading Add Contact: Problem retrieving attachments from your gmail: Message not found

This is the message when I try to add an activity to an existing contact:

Failed Saving Activity: Problem retrieving attachments from your gmail: Message not found

Thanks,

Nancy

Re: Add activity then clicking save generates an error.

Nancy — Thu, 31 May 2012 19:54:11 GMT

Hi Paul,

Using Chrome, Version 19.0.1084.52

Everytime, the error message is for contacts already in Method.

If the contact is not already in Method and I try to add them (from the blue bar at the bottom of the e-mail), then I get the add contact screen with the bubble round endlessly trying to process and I eventually just give up, the contact never gets added to Method.

It's never worked for me. It is however working for my business partner here, bill@woodentubs.com. I set us up for the beta, not him if that gives you any clues.

Thanks, nancy