Search results by user ID 6251

Re: Issue with PayPal Payments

Tami — Thu, 24 Sep 2015 15:14:44 GMT

Please provide an updated on this issue. i now have three customers waiting to pay invoices, but are unable because this link is broken.

Thank you.

Tami

Re: Issue with PayPal Payments

Tami — Wed, 23 Sep 2015 14:28:04 GMT

Thank you. My biggest complaint is it has been more than two weeks since this ticket was opened and I have customers waiting to pay me. Second biggest complaint is even after I've sent inquires as to the status of this ticket, no one has bothered to respond to me with an update. Thank you for watching this ticket and I hope that I will be hearing from someone from your team soon with a resolution.

Tami

Re: Issue with PayPal Payments

Tami — Wed, 23 Sep 2015 01:55:45 GMT

What do I have to do to get an update on this case? The case # is 15667. The gentelmen that is handling the case has not responded to any of my inquiries, neither has my account manager. Can someone please help?

Tami

Re: Issue with PayPal Payments

Tami — Thu, 03 Sep 2015 17:25:44 GMT

Yes. I am using PayPal Account.

Re: Issue with PayPal Payments

Tami — Thu, 03 Sep 2015 15:56:30 GMT

Thank you. Had another customer call this morning trying to pay an invoice using PayPal and unable to. I've done everything I know how to do to attempt to correct the problem (re-inputting all information and resaving payment type), but it doesn't seem to correct the problem.

Tami

Re: Issue with PayPal Payments

Tami — Wed, 02 Sep 2015 21:06:35 GMT

I apologize for misdirecting. Thank you for your assistance.

1) Are you using Method:Classic? YES

2) Have you setup a PayPal Credit Card as the payment gateway? No. Using PayPal Account - It's been working for me since I set it up in 2014.

3) Are you using the stock Method portal to process payments from users? Yes

Issue with PayPal Payments

Tami — Wed, 02 Sep 2015 20:04:23 GMT

I've had two customers try to pay via PayPal the past few days with no success. I thought maybe my API Signature fields had gotten deleted so went in and updated them. That didn't work. I created a test invoice and, using the links in the e-mail went online to try to pay. I get the following error message:

The Payment Did Not Process

ERROR reason for Error: Description of Error: Failure: Security Header is not valid

I've made no changes to Method or PayPal on my side. I don't know why I have a problem. Please advise.

Tami

drvinylofcentralnmllc

Customized Invoices

Tami — Mon, 24 Aug 2015 16:54:25 GMT

Good Morning!

I checked a few months ago (April, I think) and Method Apps didn't support customized invoices. Today, we went in to check it out again and it looks like my custom invoice is available, for the most part! YAY!!! There are a few fields that either didn't come across the way they show in old method or they simply aren't available yet.

My question is, I currently have a PO # on my invoice that shows up on the printed invoice in classic method, but it does not show up on the printed invoice in new method. The field IS available for input in Method Apps, it just doesn't print on the invoice.

Second - I use an RO / ID field where the Service Date field shows up on the app. Can that be modified?

Thank you for your assistance. Your answers will determine how much time I spend on correcting the situation (on my end) to get started in the new app.

Tami

Re: Customized Invoice doesn't transfer to new Method apps

Tami — Thu, 16 Apr 2015 23:14:16 GMT

Thank you.

Customized Invoice doesn't transfer to new Method apps

Tami — Tue, 07 Apr 2015 18:15:11 GMT

Good Afternoon,

I have a customized invoice in "old method". My tech was attempting to use the new site today and noticed several issues with the app side:

1). The amount field is accepting only whole numbers not decimals

2). I have a box to place an RO # that no longer shows up

3). There are way more fields on the invoice when you select print

4). My approved by box is missing

5). It is not emailing the customer the copy of the invoice when it's complete.

Do I have to go back thru the set-up process to customize or can it be done behind the scenes?

Thank you.

Tami

Dr. Vinyl of Central NM, LLC