Search results by user ID 6761

Re: Retain Style in Table View

pdx971 — Tue, 16 Feb 2016 17:25:10 GMT

Hi Mortaza,

Thanks for writing this code.

That works better. Much appreciated.

Retain Style in Table View

pdx971 — Mon, 15 Feb 2016 16:45:59 GMT

Hello,

I have a customized table on our homepage dashboard which shows open cases. I have customized the Interal Comments field using the following SQL statement:

'<b>' + ISNULL(viewCases.Subject,'') + '</b><br />' + ISNULL(viewCases.InternalComments,'')

I want to have both the cases.Subject and cases.InternalComments shown together in the same field.

This is working, except that when the internal comments field is greater than three lines, and the "Show More" link is displayed, the html style is removed, making it harder to read. I still want both pieces of information in the table cell, but I want to retain the style I have specified in the SQL.

When I do click on the "Show More" link to expand the cell, the style is applied. But when I click on the "Show Less" link, the style is removed. I do not want the style removed.

Is this something I can modify?

Thanks for the help.

Re: Mailbox unavailable. The server response was: 5.7.62 SMTP; Client does not have permissions to send on behalf of the from address

pdx971 — Thu, 09 Jul 2015 20:38:49 GMT

Currently I have the default set to the crm@domain.com account so that system emails are sent using this email account. All users have their own email credentials entered so emails they send appear to come from them. On our server, I have already given all users permission to send from the crm email account, yet this has not resolved the issue. For some reason the reminders for my staff are being sent from my email (admin) instead of the crm or their own email.

Re: Mailbox unavailable. The server response was: 5.7.62 SMTP; Client does not have permissions to send on behalf of the from address

pdx971 — Thu, 09 Jul 2015 17:03:23 GMT

Update:

I tried to switch back to our SSL (TLS) server but received an error again.

I did schedule a reminder using the non-SSL settings and did receive the email reminder without issue. However, another one of my staff setup a reminder but still received the error message stating the message could not be sent.

The email has my email address as the "Server User" but has his email as the "From Address".

It should have his email address for both. This is why he is getting the error, because he is not authorized to send emails from my email address.

Why is method using my "Server User" for his reminder messages?

Your help is appreciated...

P.S. This is not a setup issue on our server, but rather an issue in how method is trying to send the emails.

Re: Mailbox unavailable. The server response was: 5.7.62 SMTP; Client does not have permissions to send on behalf of the from address

pdx971 — Mon, 06 Jul 2015 21:20:45 GMT

I have followed the directions and updated the EAC. It may take some time to resolve.

In the mean time, I did some additional research and found a forum suggesting I change the server settings to "XXXXXXX-com.mail.eo.outlook.com" and use an non-SSL connection. I made the associated changes and the email went through. The server settings are based on the MX record for the domain when Office 365 sets up the account.

I will try testing the reminder emails again to see if this helps.

Tomorrow I will switch back to the "correct" server and SSL settings and see if it is working also.

Re: Mailbox unavailable. The server response was: 5.7.62 SMTP; Client does not have permissions to send on behalf of the from address

pdx971 — Mon, 06 Jul 2015 18:34:59 GMT

Hello,

Thank you for the reply.

I have already confirgured the Send As and Send on Behalf of settings for this account. I have also already setup the Connector. Method can send out emails from a users account, the problem we run into is that the REMINDERS are not being sent correctly.

When a reminder is scheduled to be emailed out, what account sends the reminder email?

Thanks,

Chris

Re: Mailbox unavailable. The server response was: 5.7.62 SMTP; Client does not have permissions to send on behalf of the from address

pdx971 — Mon, 06 Jul 2015 16:28:32 GMT

Hello,

We are using Office 365. I have created a new mailbox called crm@domain.com.

I want system emails from Method Me to be sent out from this mailbox. Seems like a simple thing, but when the system tries to send an email using these settings, I receive an error message stating:

>>>The test email failed to send. Your settings have not been saved. Please edit the settings and try again. Here is the response we received from your email server:
>>>Mailbox unavailable. The server response was: 5.7.62 SMTP; Client does not have permissions to send on behalf of the from address

When Method Me sends an email from the system, is it just using the default email settings or is it using the user settings in some way? Is if using the "sent of behalf of" idea?

We need to get this figured out. The issue is NOT the Office 365 settings, but rather how Method is sending the email.

Thanks for the help.

Chris

Mailbox unavailable. The server response was: 5.7.62 SMTP; Client does not have permissions to send on behalf of the from address

pdx971 — Thu, 02 Jul 2015 23:24:40 GMT

Hello,

When one of my staff try to have a reminder emailed to them, we receive this message. Based on the information we receive, it looks like the user's account is trying to send the email from my account and is therefore rejected. I believe we have all the email settings setup correctly. Each user has their own email settings entered and can send emails to clients via Method CRM.

We are using Office 365 for email. Not sure if we have to do something special. I did add our email server IP addresses to our permissions, but perhaps there is something new.

Help?

Re: Portal Payment - Sequence Error 28

pdx971 — Fri, 26 Jun 2015 21:36:30 GMT

I have been forced to disable the payment options until this is resolved... Sigh...

Re: Portal Payment - Sequence Error 28

pdx971 — Fri, 26 Jun 2015 21:34:20 GMT

Hello,

I have tested the payment process (PayPal and Credit Card) and both generate errors. For the Credit Card payment, the error is action sequence 28. For the PayPal error, the action sequence is 37.

I have entered all information correctly.

I have also not edited this form. It is the default "ReceivePayment" page.

I have also verified and updated my PayPal API information, yet this does not seem to be the issue.

Any suggestions or help?

P.S. - It would sure be helpful if an email or message was sent to the primary on the account when an action sequence error was created that included some detailed information about the error so we could figure this stuff out.