Customer Portal registration and access

BobD — Wed, 27 May 2015 01:05:12 GMT

Hello. When my customer's try to register to use the customer portal, they receive the following message: "Your email address was located, however it was located multiple times. You may want to try the 'Contact Us' option and explain that you have multiple accounts setup based on your email address."

In Quickbooks, most of my customers are set up with multiple jobs under the main customer. Their email address is assigned to the main customer and each job. Some customers have over 200 jobs. In my application, a customer is the same as a contact and a contact is the same as a customer.

How do I give my customers/contacts access to all of the jobs/records associated with their email address?

Thank you,

Bob

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Customer Portal registration and access