Search results by user ID 6976

Re: Transferring apps between accounts

Method_Loi — Thu, 31 Dec 2015 16:24:36 GMT

Hey GroGreen,

I do not recommend that you sync a new QuickBooks database to your existing Method account. Even though you can copy the data between QuickBooks databases, Quickbooks will assign unique RecordID's and TransactionsID's to every transaction/record. Method uses these RecordId's and TransactionID's to match up its data to QuickBooks to sync properly. Syncing up the databases will result in data loss and/or data corruption which will result in unexpected results in Method.

-- Loi

Re: Transferring apps between accounts

Method_Loi — Wed, 30 Dec 2015 20:32:38 GMT

Hey GroGreen,

Currently there is no option to copy screens between accounts in Method:New. There is currently a feature request submitted for this but unfortunately there is no ETA for it yet.

-- Loi

Re: Issue when editing time on mobile device

Method_Loi — Wed, 30 Dec 2015 18:34:37 GMT

I updated my original post with some corrections. Please re read. Default picker is set to "Date"

Re: Issue when editing time on mobile device

Method_Loi — Wed, 30 Dec 2015 18:27:25 GMT

Hey Mahlon,

Did you change the picker option in the datetime object to time or leave it as Date? By default it is set to Date. If you leave it as Date and change the formatting then you will most likely get an error. In my screenshot below i made 3 DateTime objects and set the picker to Date, Time and DateTime to show you.

-- Loi

Re: Save Error

Method_Loi — Wed, 30 Dec 2015 15:54:36 GMT

Hey Jsautel,

Our team released a fix last week that was suppose to fix that issue. You can read details about it on this forum post https://www.method.me/cs/forums/t/8207.aspx

Some customers might be still experiencing some issues but there is a fix today that is being released that should resolve it.

Are you still having issues saving transactions?

-- Loi

Re: Setup

Method_Loi — Wed, 30 Dec 2015 15:33:34 GMT

Hey LaSonya,

Welcome to Method! I took a look at your account and it is currently set to only the classic version. I can have an account manager reach out to you to give you access to the New version of Method.

-- Loi

Re: Portal Customization / Logo not showing

Method_Loi — Wed, 23 Dec 2015 22:33:36 GMT

Hey GroGreen,

I tried to reproduce the error you were describing but was not able to. Can you give me some steps to reproduce and/or screenshots?

-- Loi

Re: Textbox Formatting

Method_Loi — Wed, 23 Dec 2015 17:12:30 GMT

Hey TheSolarGuys,

Sorry I made the last post a little too soon. I may have found you a workaround.

In the advanced options for the text box, you can choose to make the textbox an HTML editor. This will allow him to save the spaces. What's happening is that the regular textbox doesn't automatically put the HTML in the field, so the result is truncated text saved to the field. If you makes the textbox an HTML editor, this will put the HTML tags for spacing in the field so that it shows with spaces on a grid or when viewing onscreen.

Hope this helps

-- Loi

Re: Textbox Formatting

Method_Loi — Wed, 23 Dec 2015 16:28:49 GMT

Hey TheSolarGuys,

I am not aware of any other work arounds. I would try to keep the formating of the textbox and the number of lines the same if you were trying to display it some where else as it retains the spaces propery.

-- Loi

Re: Icons on Text objects should be same color

Method_Loi — Tue, 22 Dec 2015 23:13:47 GMT

Hey Mahlon,

I have passed this onto our developers to take a look at this and I'll update you as soon as I hear back.

-- Loi