Search results by user ID 7060

When logged in can't see anything

supportme — Wed, 11 Nov 2015 20:07:06 GMT

One of our employees, when logged in, can see the NEW version and are able to function in that, however, when they log in using the 'classic' version the headers are there but there is nothing else but a blank page.

--- please advise

Re: When I assign an activity I get email for me to do it

supportme — Wed, 11 Nov 2015 20:04:31 GMT

Where do i specify which email templates are use for what type of task?

Re: METHOD NEW - how to send email

supportme — Wed, 11 Nov 2015 20:03:33 GMT

I updated as you had stated - in the company preferences and it still did not email as it should or even provide an option to email from the activity panel.

When I went to update the personal preferences, it gave me this error message:

The Click event for Save failed to complete.

Message: *An error occurred while inserting a record into the table spiderSecurity of database ADACI7. Invalid column name 'intMarkedForDeletion'.

Stack Trace:

#1 - SaveAll

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please advise

Please verify and try again. If the problem persists please contact Method Technical Support.

When I assign an activity I get email for me to do it

supportme — Sat, 07 Nov 2015 05:19:06 GMT

When I assign an activity to another employee I get email for me to do it.

It says:

Activity

The following activity has been assigned to you. It may require your attention. To view, update or complete this activity, please visit...

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It'd be nice to get a CC which I'm assuming this is. However, could you guys actually put the creator of the activity in the cc of the email being sent out versus in the "TO" field?

It's hard to decipher between whether i was actually assigned this activity or if I assigned this activity.

Please advise.

METHOD NEW - how to send email

supportme — Sat, 07 Nov 2015 04:05:02 GMT

In Method Classic, when doing an activity, I can send an email to the contact. However, in Method:NEW there is no option there. Also, when I click on the highlighted link for the customer's email, it opens up the computer's email client (I'm working on an iMac so its opening up MAIL).

Please advise.