Search results by user ID 7078

Re: Syncing Fields between Customer Record and Contact Record

trish — Wed, 20 Jan 2016 18:54:42 GMT

Hello Audisho,

This is working, kind of. I am able to push the data from a custom field "altphone2" from my customer record to the custom field "altphone2" in my primary contact record. The problem is this is applying to every primary contact of every customer. What parameters must I set to apply this change only to the customer I am working with?

Re: Syncing Fields between Customer Record and Contact Record

trish — Wed, 20 Jan 2016 17:52:31 GMT

Thank you for the reply Audisho. How would I determine if the contact is primary?

Syncing Fields between Customer Record and Contact Record

trish — Fri, 15 Jan 2016 16:54:28 GMT

Please bear with me, I am coming to this project midway through finishing someone elses work. Currently my customer record has fields for the customer's first name, last name, email, phone number, and alt phone number. I use the phone number for home phone number, and alt phone number for mobile phone number. When I save the customer record, these fields auto create the first contact in the customer's contacts record. If I edit these fields again from the customer record, the fields in the contact record update. If I edit these fields from the customer's contacts record, those fields update and save in the customer record.

If I create another contact, the customer record fields do not apply over to these extra contacts.

What I'm trying to do is add two extra fields in the customer record, a field for a fax number, and a field for a work number. These fields need to be fields also in the contact record. Then, when I put data into the customer record, and hit save, when it creates the first instance of a contact, it saves the fax number and the work phone number to only the first contact.

I've tried doing this with linked fields, but i've encounted a couple of problems:

When editing the linked field from the contact record, and I click save, the data saves for the phone and altphone fields, but not for the linked fax and linked work phone fields.
if I put in these fax and work phone values from the customer record, it will indeed fill them in the first contact record, but also any subsequent contact record.

I just don't understand how this was able to be programmed before, or haven't figured it out yet. I've looked through all the actions and can't find anything meaningful for this particular scenario.

So to wrap it up, what I'm trying to do is create a 1-1 relationship between the name and phone number fields from an individual customer record, with the first contact record, in that customer record. It's already happening with first name, last name, phone number, and altphone. I just need to do this with two more fields. I only want these updates to affect the first contact record, and not any subsequent contacts.

Any help would be greatly appreciated!

Re: Method Classic Desktop and Mobile Customization

trish — Wed, 02 Dec 2015 18:39:56 GMT

Hi Ben,

Is this not available for the classic version?

Do you have screenshots of what the new version will look like?

Method Classic Desktop and Mobile Customization

trish — Wed, 18 Nov 2015 17:06:15 GMT

Ultimately I want to format the mobile page so it fits perfectly on a smart phone screen. I don’t want to have to scroll left or right, but would like the screen “locked” so-to-speak as on a normal smart phone app.

Couple of questions:

Is it possible to lock the screen (mobile version) so I cannot zoom in, or scroll to the left or right?
Is it possible to adjust width and height for all cells?
Is it possible to adjust width and height for all fields?
Is it possible to have screens pop up for mobile version?