http://forums.method.me/cs/search/SearchResults.aspx?o=DateDescending&u=7144Search results by user ID 7144en-USCommunityServer 2007.1 SP2 (Build: 31113.47)http://forums.method.me/cs/forums/p/9348/31577.aspx#31577Thu, 18 Feb 2016 17:25:24 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:31577Nick.War<p><span id="mce_0_start" style="overflow:hidden;">Guys, your API <span id="mce_8_start" style="overflow:hidden;"></span>is down. No one answers the phone. No one answers the live chat.</span></p> <p><span id="mce_1_start" style="overflow:hidden;"><span id="mce_2_start" style="overflow:hidden;"><span id="mce_3_start" style="overflow:hidden;"><span id="mce_4_start" style="overflow:hidden;"><span id="mce_5_start" style="overflow:hidden;"><span id="mce_6_start" style="overflow:hidden;"><span id="mce_7_start" style="overflow:hidden;"></span></span></span></span></span></span></span>What now?<span id="mce_1_end" style="overflow:hidden;"><span id="mce_2_end" style="overflow:hidden;"><span id="mce_3_end" style="overflow:hidden;"><span id="mce_4_end" style="overflow:hidden;"><span id="mce_5_end" style="overflow:hidden;"><span id="mce_6_end" style="overflow:hidden;"><span id="mce_7_end" style="overflow:hidden;"><span id="mce_9_start" style="overflow:hidden;"></span></span></span></span></span></span></span></span></p> <p><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"></span></span></span></span></span></span></span></span></p> <div class="line"><span class="html-tag">&lt;string<span class="html-attribute">&nbsp;<span class="html-attribute-name">xmlns</span>=&quot;<span class="html-attribute-value">http://tempuri.org/</span>&quot;</span>&gt;</span></div> <p><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"></span></span></span></span></span></span></span></span></p> <div class="collapsible-content"><span class="text">&lt;?xml version=&quot;1.0&quot; encoding=&quot;windows-1252&quot; ?&gt;&lt;MethodAPI response = &quot;Failure. The API could not validate your log in. Please make sure you have entered the correct Company Account, User and Password, and that each are spelt correctly. Also, ensure that this User has been configured for Method API access by going to Customize &gt; Users, editing the User, and ensuring that there is a check in the &#39;Is Allowed to Connect via MethodAPI&#39; checkbox.&quot; &gt;&lt;/MethodAPI&gt;</span></div> <p><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"></span></span></span></span></span></span></span></span></p> <div class="line"><span class="html-tag">&lt;/string&gt;</span></div> <p><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span id="mce_10_start" style="overflow:hidden;"></span></span></span></span></span></span></span></span></span></p> <p><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span id="mce_10_start" style="overflow:hidden;"></span>We have 6 different users that stopped working at the AM - all different company files using different account logins with one main email address.</span></span></span></span></span></span></span></span></p> <p><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;">It would be helpful to know when you are issuing updates to your API so your users can plan in advance. Now what?</span></span></span></span></span></span></span></span></p>