http://forums.method.me/cs/search/SearchResults.aspx?o=DateDescending&u=7248Search results by user ID 7248en-USCommunityServer 2007.1 SP2 (Build: 31113.47)http://forums.method.me/cs/forums/p/9682/32528.aspx#32528Tue, 02 Aug 2016 16:33:31 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:32528josefmarc<p><span id="mce_0_start" style="overflow:hidden;">Great, Ben. We&#39;ll start with copying resellers in case related emails while we tag the end users by the resellers they bought from. We want to know that ourselves anyway. Then we&#39;ll see how the resellers&#39; portals shape up, and confirm that they&#39;d actually use their portals to read up on their customers / end users. If so, I&#39;ll come back to you and we&#39;ll work up the customization.</span></p> <p><span id="mce_0_start" style="overflow:hidden;"></span>cheers,</p> <p>Josef</p>http://forums.method.me/cs/forums/p/9682/32520.aspx#32520Mon, 01 Aug 2016 16:51:38 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:32520josefmarc<p><span id="mce_0_start" style="overflow:hidden;">We sell software and<span id="mce_2_start" style="overflow:hidden;"> hardware, both direct and t<span id="mce_4_start" style="overflow:hidden;"></span><span id="mce_7_start" style="overflow:hidden;">hrough</span><span id="mce_4_end" style="overflow:hidden;"></span> resellers<span id="mce_6_start" style="overflow:hidden;"></span>.<span id="mce_5_start" style="overflow:hidden;"><span id="mce_6_end" style="overflow:hidden;"><span id="mce_8_start" style="overflow:hidden;"></span></span></span></span></span></p> <p>Our direct customers have customer portals. Our resellers<span id="mce_18_start" style="overflow:hidden;"> also</span> have<span id="mce_23_start" style="overflow:hidden;">&nbsp;</span>portals<span id="mce_12_start" style="overflow:hidden;">&nbsp;</span>because they pay us<span id="mce_24_start" style="overflow:hidden;">, so they&#39;re our customers too</span>.</p> <p>Those resellers have their own systems for invoicing their customers. But their customers open cases with us regarding the products. Some of their customers also buy direct from us, so they have their own customer portals.</p> <p>Is it possible to let our resellers read the cases in their customers&#39;<span id="mce_9_start" style="overflow:hidden;"></span> customer portals?<span id="mce_10_start" style="overflow:hidden;"></span></p> <p>If that&#39;s not possible in a reseller<span id="mce_14_start" style="overflow:hidden;">&#39;</span>s portal, should we simply add the resellers to the emails regarding their customers&#39;<span id="mce_11_start" style="overflow:hidden;"></span> cases?<span id="mce_13_start" style="overflow:hidden;"><span id="mce_15_start" style="overflow:hidden;"><span id="mce_17_start" style="overflow:hidden;"></span></span></span></p> <p>Thanks,</p> <p>Josef</p>