Search results by user ID 8289

Re: Connection issues with Method Integration Engine

Evan — Thu, 23 Feb 2017 16:35:32 GMT

Hi Ben,

I have reached out to you via Live Chat (which hasn't exactly been a quick response time) to answer your questions above. The long and short of it is that the issue is not yet permanently resolved. Please refer to the chat message.

Thanks,

Evan

Re: Printing issues on iPad

Evan — Tue, 21 Feb 2017 23:53:53 GMT

Apologies, I just saw this message. I ended up troubleshooting it myself and it works fine now.

Connection issues with Method Integration Engine

Evan — Tue, 21 Feb 2017 23:49:17 GMT

Hello,

We have consistently had connection issues with our Method Integration Engine. I have contacted Method through live chat/email multiple times and there doesn't seem to be any way to resolve this beyond being told to reboot the computer/engine and try again. That avenue is not working. Period.

When I try to connect, it says this: Error: GetAccountingPreferences: Unable to connect to the remote server'------company file open------

I have been messing around with the Engine a bit more recently and tried to do a "Full Sync" on the Integration Engine which spit out the following error before it started cycling through the above error message:

MESSAGE'STACKTRACE' at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)

at System.Net.HttpWebRequest.GetRequestStream()

at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[ parameters)

at MethodIntegrationEngine.localhost.Service.fnGetAccountingPreferencesV2(String sDataBaseName, String sLogin, String sPassword, Int32& intSecurityID, String sWebServiceEncryptionKey, Int32 intTrailUser, String sTrailComputerName, String sTrailIPAddressPublic, String sTrailIPAddressLocal, String& ServerTCPIP_ServerIP)

at MethodIntegrationEngine.QuickBooks.fnGetAccountingPreferences(String sDataBaseName, String sLogin, String sPassword)/STACKTRACE'/ERROR'

We have barely been able to connect to Method in February and it is severely impeding our ability to run the business. I would appreciate a resolution ASAP.

Thank you,

Evan

Printing issues on iPad

Evan — Fri, 30 Dec 2016 18:37:45 GMT

Hello,

I was working in Method today on my iPad and I set up a customer estimate. However when I went to print the estimate, it said "Method failed ot open a pop-up in your web browser. To avoid this message in the future, please enable pop-ups on your web browser."

I checked the settings in my iPad for Safari and turned off blocking pop-ups, but it is continuing not to work. How can we resolve this?

Thank you!