Search results by user ID 6452

Re: API Update Issue.

Method_Audisho — Fri, 26 May 2017 20:39:23 GMT

Hi dknoben,

It's my pleasure. I just want to touch on the customer/contact scenario the you mentioned. We do include some backend logic or "Method magic" as we like to refer to it here that keeps the customer and primary contact data in-sync. You can actually see this take place in Method; when you update this data on the customer, the primary contact's data will be updated as well and vice-versa.

I hope this sheds some additional light on this scenario for you.

Cheers,
Audisho

Re: API Update Issue.

Method_Audisho — Fri, 26 May 2017 20:03:03 GMT

Hi dknoben,

First of all, I'm sorry that you're running into this issue. There's no reason that the API would be leaving out data that you're explicitly sending without returning an error. This is however, a tricky one as there are multiple moving parts here.

The first thing I would check is that your sync is not overwriting the data. If the update call happens immediately after inserting the customer record, the sync triggered by the insert may still be in-progress. Each sync to QuickBooks includes a return sync to Method and if your update is occurring somewhere in between, it may be that the return sync is simply overwriting this data.

You can also try creating an XML payload instead of converting from JSON to determine if the payload isn't being converted correctly in some cases. Additionally, you could try adding a delay in between these calls to test if you're encountering a race condition.

Hopefully one of my suggestions leads you to a solution, but please let me know if you're still encountering this problem and we can discuss some further troubleshooting options.

Cheers,
Audisho

Method Updates - May 11th, 2017

Method_Audisho — Tue, 09 May 2017 13:47:00 GMT

The following updates are now live for users of Method.

Features

Added ability for app developers to validate text input fields: Four new validation rules will allow app developers to define if a text input field is required, contains a valid email address, as well as the minimum and maximum characters (PL-9414)
Added Help icon to top nav making it easier to find product help (PL11221)
Added loading indicators on initial app loads (PL-11180)
New and Improved help center (PL-11313)
New and Improved look to the Donations App (PL-9862)

Bugs

Method Sync Engine Updated to v2.0.0.22 with the following changes:

Fixed an issue that was preventing the Method Sync Engine from posting changes made in QuickBooks to Method in real-time (PL-10662)
Fixed an issue that was preventing the Method Sync Engine from switching to the correct Method account automatically when the QuickBooks company file was changed (PL-10765)

Fixed an issue that was preventing synchronization of data from Method multi-tenant accounts to QuickBooks Online (PL-10947)

Fixed issue with expressions whereby the 0 is truncated when concatenating two values (PL-10957)
Fixed issue with conditionals not evaluating correctly when comparing against blank text (PL-11063)
Fixed issue causing sections with a load state of disabled to load incorrectly (PL-11156)
Improved visibility of accept/reject icons in Manage Tags (PL-10666)
Fixed issue with radio button getting cut off on invite user screen (PL-10930)
Fixed issue where the New/Edit Bill screen is not cleared after save (PL-8710)
Fixed issue where the Email Campaign List was not showing Column Headers when selecting settings (PL-9000)
Fixed issue where the Classes App sometimes would not save new classes and provide an error to users (PL-8910)
Fixed issue where Sub-Classes were being created by default on some occasions inside of the classes app (PL-11417)
Fixed issue where selecting a Customer Address in Purchase orders did not always populate the shipping address (PL-11197)
Fixed issue on Donor Pages where the Thank you page was not loading (PL-11540)
Fixed issue for QuickBooks Online USA where rate could be modified for Bundles (PL-10890)

Cheers

Audisho

Method Updates - April 27th, 2017

Method_Audisho — Wed, 26 Apr 2017 17:35:00 GMT

The following updates are now live for users of Method.

Features

Method Sync Engine Updated to v2.0.0.21 with the following changes:

- Improved how the Method Sync Engine logs errors, making it easier to diagnose and resolve sync issues (PL-9776)

Cheers

Audisho

Re: Exception Caught: user 'root' using method 'mysql_native_password' failed ... attempted to read past end of stream

Method_Audisho — Fri, 24 Mar 2017 19:19:09 GMT

Hi furrywombat,

Yes, this includes the non-standard API server that you use as well.

Cheers,
Audisho

Re: Exception Caught: user 'root' using method 'mysql_native_password' failed ... attempted to read past end of stream

Method_Audisho — Fri, 24 Mar 2017 19:06:14 GMT

Hi furrywombat,

We had a hardware outage on Amazon Tuesday night and as a result, we had to point some of our services, such as the API, to another environment. We believe this may be what's causing this error.

We've just switched these services to point back to our main production environment which is now functioning correctly. Please monitor and post back if you're still receiving these errors moving forward.

Cheers,
Audisho

Method Updates - March 16th, 2017

Method_Audisho — Mon, 13 Mar 2017 15:42:00 GMT

The following updates are now live for users of Method.

Features

Greatly reduced sync time of records to QBO when making changes via Method’s API (PL-8227)
Added ability to export data from a grid (PL-4923)
Added a new action to allow app developers to expand & collapse sections (PL-9490)
Added a new action to allow app developers to open the right panel to display system panels (PL-6690)
Increased character limit on tags to 50 (PL-9502)

Bugs

Fixed an issue that was causing the iOS and Android apps to crash when selecting a link in some cases (PL-9276, PL-9249)
Fixed QBO sync so that tokens are refreshed automatically as expected removing the need for users to reconnect every 6 months (PL-9923)
Fixed an issue that was creating DeleteFromDesktop conflicts when transaction history was lowered on QBDT account (PL-10013)
Fixed an issue with payments auto-applying regardless of selection for QBDT accounts (PL-10207)
Fixed an issue that was falsely flagging some users’ Google Calendar connections as expired and preventing sync (PL-10235)
Fixed an issue where signup and signin would show an unsecure connection warning for some users (PL-10218)
Fixed issue preventing checkboxes & radio buttons from gaining focus when tabbing through the UI (PL-7555)
Fixed issue preventing users from editing fields within the Tables & Fields screen (PL-10253)
Fixed issue preventing In List & Not In List comparisons from evaluating correctly (PL-10365)
Fixed issue with conditional statements causing runtime error when comparing a number with a blank value (PL-10298)
Fixed issue with Update Value In Table causing an error when trying to update a date field with a blank value (PL-10301)
Fixed issue with Generate Report action failing causing an error when using a Shared User variable in the selection criteria (PL-10395)
Fixed issue causing loop values to become unselectable when using a loop through grids inside of another loop through grid (PL-10416)

Cheers,

Audisho

Method Updates - February 8th, 2017

Method_Audisho — Wed, 08 Feb 2017 13:36:00 GMT

The following updates are now live for users of Method.

Features

Added ability to use Office 365 SMTP server. (PL-9737)

Bugs

Fixed an issue causing payments to sync to QBO as unapplied. (PL-9710)

Cheers

Audisho

Method Updates - February 1st, 2017

Method_Audisho — Mon, 30 Jan 2017 18:38:00 GMT

The following updates are now live for users of Method.

Features

Implemented sync retry algorithm, improving performance of QBO sync (PL-8229)
Intuit Payments for QBO is now supported on Donor Pages (PL-9328)
Added the ability to reference URLs stored in action results & screen controls when using the Go To Web Page action (PL-9329)
Updated style of Designer and removed the top & right side navigation menus (PL-9465)

Bugs

Fixed syncing of QBO item bundles that contained items with decimal quantities (PL-9172)
Fixed an issue preventing changes only syncs from being run on some accounts (PL-9156)
Fixed inconsistent sync history settings between Classic and New for toggled QBDT accounts (PL-8381)
Fixed an issue that was opening a safari tab when signing into an account in the iOS app (PL-9563)
Fixed Google Calendar background sync so that calendars sync automatically as expected (PL-9624)
Stopped overwriting vendor tax ID with a masked value in QBO (PL-9052)
Estimate status will be updated to "Closed" when converting to an invoice for QBO accounts (PL-7316)
Fixed Save & New clearing out all default fields on New Opportunity Screen (PL-9369)
Updated "SectionEmailSent" section on the Edit Activity screen to read "Previous Email" (PL-9368)
Fixed an experience where some users were able to save activities with a Due Date earlier than the activity start date (PL-9226)
Delete button would appear for some users when adding a new item to a donation before it was created (PL-9549)
Activities related to a case would sometimes throw an error at runtime when the app ribbon was clicked (PL-9525)
Activities related to a contact would sometimes throw an error at runtime when the app ribbon was clicked (PL-9589)
Some users experienced action sequence errors in the New / Edit Payment screen related to changes in the CreditCardProcessing Action (PL-9667)
Fixed issue causing the ‘In List’ comparison to return records having field values of null (PL-9421)
Fixed issue preventing users from being able to select required fields in the Retrieve Value From Table action (PL-9364)
Fixed issue preventing users from deleting records using a selection criteria referencing drop down values (PL-9359)
Fixed issue preventing users from re-ordering columns in a grid (PL-9293)
Fixed issue in criteria builder causing table fields to be displayed within the right hand side drop down (PL-9429)
Fixed issue in criteria builder preventing the default value of Yes/No to be saved (PL-9545)
Fixed issue preventing app developers from selecting the payment widget in the Assign Value to Action Result action (PL-9526)

Cheers

Audisho

Re: Missing Field in XML response in MethodAPISelect_XMLV2 api call.

Method_Audisho — Wed, 14 Dec 2016 21:53:03 GMT

Hi dknoben,

It appears that the field is not being returned because the value of the field is NULL. This is true for all records in the table that match your where clause. You can compare this with a record that has a value of 0 or greater and you will see that the field is in-fact returned.

In order to prevent this, I recommend that you initialize this field for any records that you insert into this table by assigning a value of 0 instead of leaving it blank. You will also need to loop through the table and assign a value of 0 where the value is currently blank to fix your existing data. This should allow you to achieve your desired result. I hope this helps.

--Audisho