Method Community

Hello,

 I have been getting this message today on various items I enter in my quote screen when I click update. There is not a blank or invalid value.

Any ideas?

Bryan

 Bryan,

Does the same thing happen on the default Estimate screen? Which fields are you filling out in the EstimateLine grid.

-Michael

 Yes Michael it does.

In fact, I played around with it last night and it only happens with certain items.

If you get a chance, try a test estimate and choose an item called selectaflo, then click update in the job item grid and see what happens.

Thanks

Bryan

Bryan,

The issue seems to be with the Item name. It looks like the item name has 2 consecutive single quotes [‘'] which seems to be causing this issue. Is there a reason why you don't use double quotes ["]? I will be logging a ticket for this issue and update this thread when I have more information.

-Michael

Well, I just found another one. This one doesn't have the single quote issue you pointed out. This one is called cartridge 105. No quotes at all in this one.

Any ideas? It's getting kind of hard to create quotes.

Bryan

FYI, I changed the single quotes to double quotes on that selectaflo item and that did the trick.

Bryan,

I was able to add the item to an estimate, can you try it again? The only thing that I may have done differently then you was before I tried to add the item I just checked to makes sure it was set up properly under Home > Items which it was and then clicked Save & Close.  If this happens again try going to the Item and re-saving it, and if it does happen again let me know and I will escalate this issue further.

-Michael

Hi Michael,

Looks like I found more. These two items have the # sign in the description, so it looks like it doesn't like that character either.

Is there a list of characters or rules for QB descriptions you can give me so I can watch out for these? Or will you just correct it on your end each time?

Bryan

You are correct. It worked on the item with the # character in it too.

So, what would be causing this? Am I doing something to cause this issue?

Thanks for the quick help!

Bryan

Bryan,

I'm not exactly sure what's causing this yet but the next time you find an item with this issue before fixing it can you make note of the item and export your items list and email it to me along with the name of the items that caused the issue.

-Michael