We had to rebuild our QB file yesterday after having login issues. At least one Changes synch completed after the rebuild (12:18 pm) and we shut down the Method engine at that point so that it wouldn't impair QB performance on that system. We restarted Method at approximately 5:00 pm, but at some point after 6:00 pm (the last time it was checked, and showed running), the Method Engine crashed and threw a Windows error.
The Conflicts Log shows the following:
There was an issue with the sync. Try doing a File > Utilities >
Verifiy and Rebuild in QuickBooks, and trying again. Also, make sure
QuickBooks has all updates installed. If this persists, contact
technical support.
Now for the technical stuff! QuickBooks SDK response was: There has been an internal error when processing the request.
The
request was: <?xml version="1.0" ?>
<?qbxml version="8.0"?>
<QBXML>
<QBXMLMsgsRq onError = "stopOnError">
<InvoiceQueryRq requestID = "0">
<ModifiedDateRangeFilter><FromModifiedDate>2011-03-14T12:18:48-07:00</FromModifiedDate></ModifiedDateRangeFilter>
<IncludeRetElement>TxnID</IncludeRetElement>
<IncludeRetElement>TimeModified</IncludeRetElement>
<IncludeRetElement>TxnDate</IncludeRetElement>
</InvoiceQueryRq>
</QBXMLMsgsRq>
</QBXML>
The response was: <?xml version="1.0" ?>
<QBXML>
<QBXMLMsgsRs>
<InvoiceQueryRs requestID="0" statusCode="1000"
statusSeverity="Error" statusMessage="There has been an internal error
when processing the request.">
<InvoiceRet>
<TxnID>1AB-1136407708</TxnID>
<TimeModified>2011-03-14T13:00:36-07:00</TimeModified>
<TxnDate>2006-01-04</TxnDate>
</InvoiceRet>
<InvoiceRet>
<TxnID>318-1136579878</TxnID>
<TimeModified>2011-03-14T13:00:37-07:00</TimeModified>
<TxnDate>2006-01-06</TxnDate>
</InvoiceRet>
<InvoiceRet>
<TxnID>47F-1136847138</TxnID>
<TimeModified>2011-03-14T13:00:39-07:00</TimeModified>
<TxnDate>2006-01-09</TxnDate>
</InvoiceRet>
<InvoiceRet>
<TxnID>49E-1136848591</TxnID>
(plus another dozen or so transactions)
What caused the crash, and prevented the synchs from 'clearing out' overnight? We're concerned that the QB Rebuild caused all the record timestamps to be changed, which in our experience may mean that the synchs will be grinding away for the next two days - and slowing down regular QB use while doing so.
Thanks..