Method Community

Greetings.

I am using windows XP with all the updated files. I am using quickbooks 2009. When I leave the computer alone for more than 15 mins the standard windoes screen saver starts.  If i have quickbooks and the intergration engine working while this screen saver starts, intergration engine locks up.  I then cant exit out of quickbooks becasue it thinks the intergration engine is still running.

Possible bug? or should i leave my screen saver off?

Other than that it works great.

John M

Hi John,

Have you tried disconnecting the sync engine and then closing QuickBooks?

-Michael

Michael

What happens is the sync engine window appears but it will not let me do anything. The only way of stopping it is to do a ctrl-alt-delete and shut it down that way. from there i have to do a ctrl-alt-delete on quickbooks to shut it down as well.

I stopped the windows screen saver as a test, left the lap top on for a few hours came back and its doing the same thing.  This time the computer went into hybernation mode. This time the sync engine had a message about shutting down I had to press OK then it went away. I could not exit out of quickbooks. It was saying a computer program is using it.

John M

Hi John,

I am going to try and duplicate this and see what can be done.

-Michael

I got a download from the syc engine about a week ago.  I tried to dupiclate the same issue again.  Looks like its fixed. Great job! thanks

John M

Greetings,

Method downloaded a update to the Method sync engine yesterday. Now i cant get Quickbooks to exit.  The sync engine will shut down but quick books is saying that the syce engine is using it. I left the computer on for 6 hours, so it went into hybernation mode.  you think quick books dosent like the hybernation mode?

John M

Hi John,

I haven't been able to duplicate this. When you come out of hibernation can you still disconnect the engine or do you get this message after disconnecting?

-Michael