Method Community

When I click on the "Search" button, the contents never fully load and it won't let me filter.  It just looks like it's constantly trying to load the data, but never finishes.   

pdirect-

What screen is this happening on? If its a customized screen on the non-customized version of the screen does the same thing happen?

-Michael

It's a customized search screen . . . but the only thing customized is the addition of the Customer Type field and it's been working fine for a few weeks and then just stopped working yesterday for no reason as we made no changes to Method. 

It's frustrating to take time to customize something only to have it easily break with no explanation.

But now I'm not sure how to get back to the original search window. 

pdirect-

Since the search screen is not dependent on information from any other screen, you can go to the screen list (Customize > Screens) and just click View to bring it up and test it out.

-Michael 

You mean test the original search screen?  I already did that.   But how do I recreate the link to the original search screen?

pdirect-

If you delete the copied screen it will link back to the orginal screen. Make a copy of the copied screen first(Don't replace the tab links) and then delete the screen, that way you still have access to the customized screen.

-Michael

Very frustrating! I just spent an hour recreating that screen with one simple customization . . . and now it's still "hanging" (i.e. won't load).  What do I do now? 

This is especially frustrating because it was working fine and without any changes on our end, suddenly it hangs. 

pdirect-

Situations like these are best addressed with paid consulting time and if it is a Method Platform issue and not a customization issue we will credit back the time.

I tested the screen I created when you orginally were looking to create the search screen and my version which has been untouched in the last 14 days works as it should.

-Michael

How convenient for Method . . . break the system and then charge us to have you fix it. 

Anyway, how do I get paid support and how much does it cost?

And it CAN'T be something with my customization because it worked fine until yesterday.

pdirect-

You can send me an email and we can set up a time. Premium Support/Consulting is $125.00 an hour, we charge in 30 minute blocks.

-Michael

I don't need to setup a time to talk to someone . . . I don't need consulting, I need support.  So please fix it and let me know what it will cost ahead of time if it's more than 30 minutes.

To update this forum post:

The issue was that the grid was being filtered using Values from the screen which no longer existed causing the grid to just spin and load. A ticket has been created to address this issue in future.

-Michael