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What is the reccomended approach for using the API with a multi-tenancy account?

For example if I want to insert a Campaign for a tenant.

If I try using the tenant Company Account for the strCompanyAccount parameter I get an authentication error, which probably makes sense since the record should be added to the head-office account and have the TenantID field set accordingly. However, that doesn't work either since the TenantID field does not support add or edit.

Hey Matt - hope all is with you, it's been a while!

The TenantID should not be read-only.

Does the user you are authenticating with have access to that Tenant? i.e. are you able to sign into Method normally to that Tenant with the user name and password/sessionid you are specifying in your request?

Also, are you sure that the account you are doing this to is a multi-tenant account? i.e. if you have a sandbox account that you are using to test things out for your client, you should make sure that the sandbox account has been converted to multi-tenancy as well (you need to email us so that we can run the conversion).

Cheers,

Paul

Hey Paul,

Things are good here, hope all is well with you too.

I ran my code after your reply so that I could copy and paste the exact response I was getting and it was successful!

Are you sure you didn't change the properties for the TenantID field? 

Nope. If that wasn't already working like that we'd have some big issues!!

Paul

You make a good point!

I didn't see anywhere in CreateMethodUserV2 that would allow me to set which franchisee a new user is associated with. Am I just missing it? Or is it something that could be added?

I was able to insert records into the Campaign table, but when I use the same exact code and only change the table and the field/value arrays parameters, I get the following response:

<?xml version="1.0" encoding="windows-1252" ?><MethodAPI response = "The field TenantID does not support add." ></MethodAPI>

Any ideas why I would get this error one one table, but not another?

Depends on the table. Which table is it?

Sorry, I meant to include that, CampaignStatus is the table I am getting the error on.

Matt - I just regenerated all the field definitions on the account in question.

I have a hunch as to why they weren't generated the first time. 

Can you try now?

paul

...and I bet the reason the Campaign worked was because you went into Customize > Tables / Fields and hit Finish Editing fields between your original post and my response that it 'should work'.

Sound about right? 

Paul

Yup, it works now, and yes, I probably hit finished editing fields. I was wondering why the TenantID field wasn't showing up in there. It is showing up now.

Did you see my earlier post about the CreateMethodUserV2 call?

Thanks for getting the account straightened out.