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Help! Email relay has stopped working

Last post 02-05-2013 10:48 AM by Method_Ashur. 1 replies.
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  • 02-05-2013 9:14 AM

    Help! Email relay has stopped working

    Hey everyone,

    Are you guys currently having any issue with your email servers or have you recently made changes? As of saturday, we have not been able to send any emails from Method. We keep getting this error:

    Email Send Failure Alert

    The following email failed to send.

    Mail Server

    remote.icleanpools.com

    Response from Mail Server

    Mailbox unavailable. The server response was: 5.7.1 Unable to relay

    Company Account

    hcpc

    Server User

    servicerequest

    Use SSL?

    False

    Port

    25

    Please help asap as we are unable to send quotes to our clients.

    Bryan

    Bryan Hand
    Owner
    Hand Crafted Pool Care, Inc.
  • 02-05-2013 10:48 AM In reply to

    Re: Help! Email relay has stopped working

    Answer

    Hello Bryan,

    I responded to you by email earlier with the below response. If you're still experiencing an issue please respond back to that email.

    We haven't changed anything on our end and there have not been any reported issues regarding emails being sent from Method. The error message you're receiving states that your mail server was unable to relay the email(s). I would recommend you contact your email provider to figure out what happened. The most likely cause is that they only allow a certain amount of relay messages per month/day, which I've seen happen to some clients. This is nothing that Method has control over as this is something which would be set by the email hosting provider.

    When you get in touch with them, ask if the limit can be increased or if there is another server which you can use to send open relay messages, then just change the server info under the Default Email Preferences section in Method.

    - Ashur

    Need more help? Ask us about Method consulting services

    Ashur Shamon
    Lead Solutions Specialist, Professional Services
    Method Integration Inc.
    www.method.me
    Toll Free: 1.888.925.6238
    Local and overseas: 416.847.0400
    Fax: 416.640.6027
    E-mail: a.shamon@method.me
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