Method Community

I'm missing all estimates prior to Nov 20 (maybe a dozen or so).

Anybody experience this? And what are the backup procedures for our Method files?

edit. I remember Amanda replying to an earlier post about backups. I'll need to do this.

"Hi Richard, In the event that you would like to backup information within Method then you can add a button to a screen and add actions to export a grid onto an excel spreadsheets. Method servers are hosted and managed by Rackspace you can read more about them by visiting http://www.rackspace.com/index.php"

 Hi Richard,

Have you checked if the estimates are in QuickBooks?

Also can you check your transaction history under the QuickBooks tab > Synchronize.  If it is set to sync with data for the last 7 or 14 days for instance then you wouldn't see the transactions prior to that date.

Once you get back to me on these questions we can do more investigation.

Hi Amanda,

I think I have it figured out now. I was assuming that a 'lead only' contact's estimate would not synchronize w/ Quickbooks. From reading this reply, http://www.methodintegration.com/cs/forums/p/492/1588.aspx#1588, apparently lead status converts to a customer when a transaction such as estimate is performed. I didn't even think to check my QB, thinking that leads weren't in QB.

Anyway, I checked QB, and all estimates are present.

I changed the sync with data for unlimited time period, and all estimates are now showing in Method.

Thanks!

Richard -

One tip for you.  If you have the "Wait for sync approval?" checkbox checked on the Estimate for a Lead Status only customer, it won't send the Estimate and won't convert the lead to a customer until you uncheck the "Wait for sync approval?" checkbox.

That way you can still prevent leads that have estimates from going to QuickBooks until you are good and ready.

Paul