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Web Lead

Last post 02-18-2015 3:00 PM by Marcelo11756. 13 replies.
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  • 02-06-2015 9:39 AM

    Web Lead

    I am trying to create a web site after all this years, at go daddy, I copy the link to the web lead  form but I get an error message (very long)

    Can I get support for this? 

  • 02-06-2015 10:27 AM In reply to

    Re: Web Lead

    Hi Marcelo,

    Is it alright if I log in to your account to check if it's the web form causing the issue? Let me know the name of the web form if you want me to do this.

    - Justin

    Justin Henderiks
    Technical Sales Specialist
    Method Integration Inc.
    Toll Free: 1.888.925.6238
    Local and overseas: 416.847.0400
    Fax: 416.640.6027
    E-mail: j.henderiks@method.me
  • 02-06-2015 10:48 AM In reply to

    Re: Web Lead

    Yes that is fine

    The error I get it is when I click the submit button at the web site that I am working on.

    error

    We couldn't authenticate web form provider. Please contact web form provider for any additional information.

  • 02-06-2015 12:02 PM In reply to

    Re: Web Lead

    Marcelo,

    That error is typically encountered when the web form isn't being hosted on a website listed in Step 1 of the Web-To-Lead form configuration. I was able to get past this error message, so make sure you are hosting it on a site added to that list.

    - Justin

    Justin Henderiks
    Technical Sales Specialist
    Method Integration Inc.
    Toll Free: 1.888.925.6238
    Local and overseas: 416.847.0400
    Fax: 416.640.6027
    E-mail: j.henderiks@method.me
  • 02-06-2015 12:30 PM In reply to

    Re: Web Lead

    does it have to be the main address of the web site, or the exact page where the form is

    www.marceloslandscapinginc.net    main

    www.marceloslandscapinginc.net/contact-us.html     exact page


    and how can I change the font color?

  • 02-06-2015 1:48 PM In reply to

    Re: Web Lead

    http://yourdomain.com should work. If not, check the spelling, and make sure that you're not hosting the form on a temporary test/staging site with a different address.

    Where would you like to change the font colour?

    Justin Henderiks
    Technical Sales Specialist
    Method Integration Inc.
    Toll Free: 1.888.925.6238
    Local and overseas: 416.847.0400
    Fax: 416.640.6027
    E-mail: j.henderiks@method.me
  • 02-06-2015 2:17 PM In reply to

    Re: Web Lead

    The site is published

    the domain is correct

    the message now is different   

    An error was encountered. Please contact form provider for a solution. Thank you.


    All the font color, in the design mode the font is black, you can read it well, but in the published web site it turns lite brown and it is hard to read it

  • 02-06-2015 2:34 PM In reply to

    Re: Web Lead

    Marcelo,

    You should get an email with a more robust error message, please email that to me. This issue seems to be affecting some accounts lately.

    As for the font colour, that issue looks to be on the website-side, so I'm not sure what might be causing it.

    - Justin

    Justin Henderiks
    Technical Sales Specialist
    Method Integration Inc.
    Toll Free: 1.888.925.6238
    Local and overseas: 416.847.0400
    Fax: 416.640.6027
    E-mail: j.henderiks@method.me
  • 02-07-2015 8:33 AM In reply to

    Re: Web Lead

    I sent you the email, just checking if you got it

  • 02-09-2015 2:58 PM In reply to

    Re: Web Lead

    Hi Marcelo,

    I did get the email. I've added this forum thread to the ticket we have in with our development team to fix this issue. I'll post back here once it's resolved.

    - Justin

    Justin Henderiks
    Technical Sales Specialist
    Method Integration Inc.
    Toll Free: 1.888.925.6238
    Local and overseas: 416.847.0400
    Fax: 416.640.6027
    E-mail: j.henderiks@method.me
  • 02-18-2015 12:54 PM In reply to

    Re: Web Lead

    Answer

    Hi Marcelo,

    This should work now. Post back here if there's any issues.

    - Justin

    Justin Henderiks
    Technical Sales Specialist
    Method Integration Inc.
    Toll Free: 1.888.925.6238
    Local and overseas: 416.847.0400
    Fax: 416.640.6027
    E-mail: j.henderiks@method.me
  • 02-18-2015 1:39 PM In reply to

    Re: Web Lead

    still not working for me

    should i send you the email error message?

  • 02-18-2015 2:48 PM In reply to

    Re: Web Lead

    Marcelo,

    Try clearing your cache, then test again.

    Let me know.

    - Justin

    Justin Henderiks
    Technical Sales Specialist
    Method Integration Inc.
    Toll Free: 1.888.925.6238
    Local and overseas: 416.847.0400
    Fax: 416.640.6027
    E-mail: j.henderiks@method.me
  • 02-18-2015 3:00 PM In reply to

    Re: Web Lead

    That did it, thanks

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