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Method Community » Method:Classic » Method:Classic General Q&A » need to delete a customer listed in method but not in quickbooks.

need to delete a customer listed in method but not in quickbooks.

Last post 03-11-2015 11:12 AM by Method_Justin. 4 replies.
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  • 02-20-2015 12:03 PM

    need to delete a customer listed in method but not in quickbooks.

    Reply Contact

    Im not sure how this happened, but I have a customer listed under method but not in quickbooks.

    when I try to open the customers file in method in the customer contact list I get this error.

    How do I delete this ghost file from showing up in method.


    Also, I have noticed with a few  current customers, I can see their file in the customer contact list, but when I click the go to, I get the same error. I have checked quickbooks, and their file is not there either. It seams I have a sync problem somewhere.

    I have run the full sync and I have checked the method - quickbooks tab - resolve conflicts tab but no conflicts are showing up. Please help

  • 02-20-2015 1:42 PM In reply to

    Re: need to delete a customer listed in method but not in quickbooks.

    Answer
    Reply Contact

    Hi wildliferemoval,

    I'm going to create a support case for this, one of us will reach out over the phone and take a look at this issue with you. 

    - Justin

    Justin Henderiks
    Technical Sales Specialist
    Method Integration Inc.
    Toll Free: 1.888.925.6238
    Local and overseas: 416.847.0400
    Fax: 416.640.6027
    E-mail: j.henderiks@method.me

  • 02-23-2015 11:10 AM In reply to

    Re: need to delete a customer listed in method but not in quickbooks.

    Reply Contact

    Just writing in response to the tech support I talked to a few mins ago. Their is another record in need restored too.

    Customer name Amy C, entity recordid = 1423.

    Customer Geoff D, entity recordid = 1560

    Thanks

  • 03-11-2015 9:57 AM In reply to

    Re: need to delete a customer listed in method but not in quickbooks.

    Reply Contact

    Hey guys,

    I still have these ghost accounts that I cant access.

    The entity recordIDs are as following:

    1423

    1560

    1559

    1558

    1562

    1563

  • 03-11-2015 11:12 AM In reply to

    Re: need to delete a customer listed in method but not in quickbooks.

    Reply Contact

    Hi wildliferemoval,

    The support representative assigned to your case will reach out. In future, please feel free to update your case through the portal or give us a call at 1.888.925.6238 x.2 and reference your case number for the quickest response.

    - Justin

    Justin Henderiks
    Technical Sales Specialist
    Method Integration Inc.
    Toll Free: 1.888.925.6238
    Local and overseas: 416.847.0400
    Fax: 416.640.6027
    E-mail: j.henderiks@method.me
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