Method Community

We have an online portal order form that is not functioning properly.

We have grids for each category of items, with Quantity (ie. the amount the customer wants to order, entered by them), Item Price (Read-Only) and Total (Calculated by multiplying Quantity and Price and Read-only). The fields in each geid are linked to the "TempItem" table

When different customers log into the portal, they see remnants of calculated totals from other customers.

I have tried to insert simple actions on screen load:

1. Clear the Total field in a certain grid as a test
2. Loop through the TempItem table and make blank any row in the Total column that is not blank

Neither option has worked and I'm at a loss.

I don't think the read-only status of the Total field has anything to do with this. I mean, totals are calculated onLoseFocus of the Quantity field for whatever item a quantity is entered for.

Please help me clear these lingering totals.

It looks terrible for our customers to see this.

Hi Mike,

Would you be able to create a test portal with a copy of the same screen, except make the read-only fields editable? Create a few test Customers / portal logins and see if the issue still happens.

If it's still happening, I'll need to know more about how your screen is set up.

- Justin