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Sync error

Last post 09-03-2015 10:20 AM by fran. 17 replies.
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  • 09-02-2015 1:26 PM

    Sync error

    What does "Error: Invalid URI: The format of the URI could not be determined" mean?  To different clients have contacted us with this issue.

    Mark Crews
    Cloud Consultancy
    Principal and Developer


    • 2012 MethodCRM Partner of the Year

    • 2012 MethodCRM Community Excellence Award

    • 2011 MethodCRM Community Excellence Award


    Visit our website to find out about our training, support, and customization services.
    website: cloudconsultancyllc.com
    blog: cloudconsultancyllc.com/blog/
    ph: 434.326.1601
    e: support@cloudconsultancyllc.com

    What is Method?
  • 09-02-2015 1:34 PM In reply to

    Re: Sync error

    Hey,

    We are aware of the issue, multiple clients have reported the error.

    The development team are actively working on a fix.

    I'll update this thread as soon as I get news from them.

    - Mortaza

    Morty Barighzaai
    Customer Success Manager
    Method:CRM
  • 09-02-2015 3:01 PM In reply to

    Re: Sync error

    Update:

    Issue has been resolved.

    - Mortaza

    Morty Barighzaai
    Customer Success Manager
    Method:CRM
  • 09-02-2015 3:08 PM In reply to

    Re: Sync error

    client reports that the issue is still not resolved

    Mark Crews
    Cloud Consultancy
    Principal and Developer


    • 2012 MethodCRM Partner of the Year

    • 2012 MethodCRM Community Excellence Award

    • 2011 MethodCRM Community Excellence Award


    Visit our website to find out about our training, support, and customization services.
    website: cloudconsultancyllc.com
    blog: cloudconsultancyllc.com/blog/
    ph: 434.326.1601
    e: support@cloudconsultancyllc.com

    What is Method?
  • 09-02-2015 3:14 PM In reply to

    Re: Sync error

    The Synce issuse is defintely not resolved. Still getting this error message,

    Error: Invalid URI: The format of the URI could not be determined.

    Jason
    Chowrentoys.com
  • 09-02-2015 3:24 PM In reply to

    Re: Sync error

    we are having this issue as well

  • 09-02-2015 3:33 PM In reply to

    Re: Sync error

    I retract my original update.

    Error is still being worked on, I'll send another update when I get further news from the development team.

    - Mortaza

    Morty Barighzaai
    Customer Success Manager
    Method:CRM
  • 09-02-2015 11:00 PM In reply to

    • DavidGlantz
    • Top 500 Contributor
    • Joined on 01-08-2013
    • San Francisco Bay Area
    • Posts 17

    Re: Sync error

    Client of ours too is experiencing this same issue.  Still a problem this evening.

    David Glantz | Business Cents | david@bcents | www.bcents.biz
  • 09-03-2015 3:16 AM In reply to

    • acldemac
    • Top 50 Contributor
    • Joined on 06-07-2010
    • UNITED KINGDOM
    • Posts 92

    Re: Sync error

    Still same problem in this moment, with accounts on the UK.

    Antonio Macedo
    www.csconsult.co.uk

  • 09-03-2015 7:33 AM In reply to

    Re: Sync error

    8:33am Issue still has not been resolved.  Please update us asap.

  • 09-03-2015 8:05 AM In reply to

    Re: Sync error

    We have been experiencing sync failure for nearly a day nowThe tech support line does not answer.  My Support@methodintegration.com emails go unanswered.  This is very, very bad. 

  • 09-03-2015 8:09 AM In reply to

    Re: Sync error

    Hey Guys,

    The development team are still actively working on a fix. Please subscribe to THIS thread as well to stay up-to-date with the latest news we get. 

    - Mortaza

    Morty Barighzaai
    Customer Success Manager
    Method:CRM
  • 09-03-2015 8:26 AM In reply to

    Re: Sync error

    Thanks for the update.  We have now heard from just about all of our QBD clients and they are all experincing this issue.  This is holding up their billing, order processing, etc.

    Mark Crews
    Cloud Consultancy
    Principal and Developer


    • 2012 MethodCRM Partner of the Year

    • 2012 MethodCRM Community Excellence Award

    • 2011 MethodCRM Community Excellence Award


    Visit our website to find out about our training, support, and customization services.
    website: cloudconsultancyllc.com
    blog: cloudconsultancyllc.com/blog/
    ph: 434.326.1601
    e: support@cloudconsultancyllc.com

    What is Method?
  • 09-03-2015 9:13 AM In reply to

    Re: Sync error

    That's actually not much of an update.  Would sombody with detailed knowledge please let us know what the problem is, and an ETA on when we might expect Method to be back online - or at least an ETA on a real update...

  • 09-03-2015 9:40 AM In reply to

    Re: Sync error

    -- 10:39AM EST

    Update:

    Received news that the Sync Engine should now be back up and running.

    Please verify by completly closing down the engine (that includes confirming there are no running proccesses of the runtime in your Task Manager) and reopening.

    Please follow up with the outcome.

    Thanks,

    - Mortaza

    Morty Barighzaai
    Customer Success Manager
    Method:CRM
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