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A user was having trouble because his customized Customer List screen was not showing the active RecordID when Go To... was clicked.

Shohei, 

Take a look inside the screen designer of your customized CRMQBO_CustomerList screen. Edit the Contacts grid and look into the actions of the Go To... link on Step 2 of 9. You should have an action called Go To Tab Link. What does it look like when you Edit the action? Does it point to the right tab link? Is it set to Has a specified Active Record ID? This action should look something like my screenshot below. Hope this helps! 

Jason