Method Community

Hi Martin, Please email me your Method Company Account name along with your contact number so I can reach out to you. - Ashur

Hi I would like to do a full reset on method as we will be using a new company file and do not need it to remember any info. Could you please give me instruction on how to do this. Regards, Martin

Thanks Adam. Yes, I am aware of the check box to keep the items from showing on invoices, thanks. In your example, you are showing service items. What about products. How/where do I enter actual product usage? Do I have to marke the p[roduct as an inventory item in QB? I just don't see anywhere to add actual product usage and ...

Nick, Could you enable the MethodSupport user by going to Customize > Users and making sure the checkbox next to the MethodSupport user is checked.  Then email me your Method account name and the user that is having the issue and I can take a look. Hopefully I can find what's going on. Thanks, Adam

There are no conflicts related to this record.

Any conflicts under the Quickbooks tab > Resolve conflicts in Method? - Adam

It seems to only be this account and I can see no sync errors related to it. Also I just discovered that updating does NOT work either. It continues to revert back to the original value when you refresh.

Nick, After some more testing, I was still able to delete the email from Method, even when it was required in QBO.  I was able to do this both from the Edit Contact screen and the Edit Customer screen.  Can you not do this?  Again, any errors when you sync? - Adam

That's good to hear Johnny. - Adam

Adam, Sorry it's been a few days since I've been on. I tried this fix and it worked. The Save/Refresh Grid was somehow reverting the change. It works just fine now.