Method Community

There was this message on Monday. I did a verify and rebuild but it didn't resolve the problem, although this message hasn't returned: There was an issue with the sync. Try doing a File > Utilities > Verifiy and Rebuild in QuickBooks, and trying again. Also, make sure QuickBooks has all updates installed. If this persists, contact ...

Hi Smwarren, There are a few things this one could be so we might need to do some investigation to narrow it down. Firstly, are you recieving any Conflicts in your Account that might point us in the right direction? You can find the conflicts list in Method under the QuickBooks tab > Resolve Conflicts -Ben

Just curious if any of the listed fields ever got updated into the sync engine?

Method has not been syncing with QB desktop 2015 for several days. The integration engine says that it is connected, and it runs through the process, but it displays this message and the sync preferences don't show that a sync has been performed: 6/23/2016 2:47:48 PM ERROR'MESSAGE'Index was outside the bounds of the ...

Hi Samy, Are you just seeing this in the preview mode of the report designer? Or does the report also look like this when you open it up from within Method? -Ben

Hello,  I created a report on the report designer. When I click on the preview button all the odd pages are blank. I checked the conditional formatting but there is nothing abnormal there. 

Hi Annie, First off, thanks for the feedback! It is essential in order for us to provide a great experience in app just as anywhere else. I want to first address Method Classic. We will not be supporting Method Classic in the app, as the Classic platform was not developed with mobile in mind. In the next couple of Method platform updates, you ...

I have been using the app over the last several days and here are a few observations: (1) The login email address and password are not saving even though I have the "Keep me logged in" box checked. (2) It would be nice to be able to jump from Method New to Classic without having to log out and back in. (3) Like Victoria I like being ...

Yes, just checked it - Auto sync was completed at 5:09pm Thank you! 

Hi Matt, As discussed via email, I'm seeing some errors on our end regarding these API calls. It appears that the API is having trouble looking up the user that you're making these calls with. I've created and raised a ticket to investigate this issue. I'll keep you posted on the status via this forum thread and should have an ...