Method Community

Ryan, Thanks for your reply.  Today of course it is working fine.  I was adding a new activity from the "New Activity" tab link from the Call Center Dashboard.... Fran

 The following response came in via e-mail: Thanks so much, I have noticed that it does speed up a little as you go along. I imagine I will have more questions as we go along. I really appreciate it. Thanks for all your help, Reed Reed, thanks for the update.

 Hey Mike, So I had our guys look into this and we have a bunch of questions for you, this will help us find out whats going on. 1, What steps did you take to cause this problem. 2, What are your software versions of: Outlook, Windows, Skype, Skype Outlook Add-in. When we tried installing skype we had no problems. 3, Have you posted on ...

 Hi Reed, Just want to add to my comments; screens used more often are quicker to load after their initial load, so don't worry too much if it takes a bit longer when you first log on to Method for the day. Once a screen is opened it stays loaded, so keep Method open and don't sign out frequently. This combined with IE8 or FireFox ...

 Hey Ottawa, Method uses a random port each time it connects, to setup a specified port range for Method, follow the steps below: a.    Navigate to the Engine Log folder.  If you are using Windows XP, the Engine Log folder is typically “C:\Documents and Settings\All Users\Application ...

 Hey Fran, What tab are you looking for your comments on? If you are entering comments on the "Case Description / Add Activity" tab, then you will find your new activity comments right above where your typed them in. If you are still having problems entering them, please let me know the steps you are taking. I will be able to ...

 Hello Reed, Welcome to our Forum! Is it when you first load QuickBooks then sign into Method that it is slow? If so, it could be the amount of data coming into Method from QuickBooks that could potentially slow it down while the engine is updating QuickBooks/Method with any new data. You may want to edit your history preferences to help ...

I'm a new user so excuse me if this is a newbie question. I have just installed Method and I am setting up my files and performing my first synchronization.  I see that information is coming accross in Method...so things appear to be working.  However, on the Method Integration Engine Dialog box I see that my Method  PUSH ...

Hi Fran, I tried this on my end by creating a new report using Customer as the master table. In the design on the right-hand side I see ‘dataSet1’ but can expand this by clicking the ‘+’ which shows Company and Customer. Can you please verify and see if you have this option?    

Ernest, Yes, that is the correct number to contact our team. Please keep in mind our business hours are 9AM - 6PM Eastern Time. No, having a 64 bit machines does not mean you require technical support. We have a few 64 bit machines in the office that had no issues. We look forward to helping you.