Method Community

Hi There! Are you reffering to the Screen regeneration issue you are experiencing? or is this a separate Issue? Would you be able to show me the examples you mentioned? Thanks! Regards, Ben

Hi Scott, Ive opened a support case for you and one of our Reps will be reaching out as soon as possible (Case #17066). Thanks Scott. Regards, Ben

Hi There, The DateTime listed under the Resolve Conflicts tab is displayed in UTC time, so it is likely you are not seeing this in error, and is not something to be concerned about.  Regarding your other issues though, if you could email me with a few more details or let me know here I can have a support rep reach out to you. My ...

Thank you Ben Yes I have tried that and the customer still does not appear.

Hello Method! We have been having an issue where old screens are being replaced by new live screens in our account. I have an example that I could show you. Do you know why this happens?

Hi There, Have you tried making the Customer Active in QuickBooks? you can do this by navigating to the Customers App in QBO, and clicking on the Gear Icon in the top right hand corner of the Customer Grid. In the dropdown that appears, you will have the option of displaying Inactive customers as well. Here is a screenshot of what im talking ...

I have also marked the customer previously marked as inactive as active but it still would not show up in QBO.

QBO did something strange where it marked a customer as inactive and then created a separate entity for it in CRM. So I have 2 contacts, Lil Pop Shop and Lil Pop Shop (deleted), in my cotacts list with the one that is followed by deleted marked as inactive. The issue I am having is that all of my activities and invoices are under the custmer ...

I am trying to resolve conflicts in CRM with quickbooks online but they haven't happened yet???? Currently, I am looking at conflicts under the conflicts tab of CRM and it says that the conflicts occurred at 4:15 PM on November 23rd... It is currently 10:50 AM on November 23rd. Is this something I should be concerned about? I ask because I am ...

Hi There, This could be due to your browser blocking Popups. What browser are you using? Would you be able to try using a different browser for me? If this doesnt solve your issue, let me know and Ill have a support rep reach out. Thanks! Regards, Ben