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The support account is now active.
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Head over to Customize > Users and make sure the checkbox to the right of MethodSupport User is checked.
- Mortaza
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Hey Mahlon,
I spoke to Nelson and he informed me you have a lot more Retreive Value from Table actions. Which is a cause for the issue and there is a ticket in for this. I'll keep you posted when I hear back from the developers and update our thread.
- Mortaza
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Any further insight regarding the estimate quantity? This is slowing us down quite a lot and we need to get it resolved.
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I've emailed you the details of the error report because of the customer names that it contains. Could you please instruct me on how to make sure MethodSupport is turned on? Thanks for your help.
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Hey,
Can you post the full error log you have also if you can also PM your Company Account and make sure MethodSupport is turned on.
I'll do some investigating from my end and see where the error is.
- Mortaza
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I do not have FullName available as a field in Step 2.
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Hey Alex,
I have been noticing the same issue. I went ahead and did a force refresh on the Tab and it's okay.
There is a ticket in with the developers who are currently looking into it, I'll keep you posted.
- Mortaza
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Hey,
On Step 2 of 9: do you have FullName as an available field?
The issue seems to be related to field name 'FullName' and should be within Step 2.
- Mortaza
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Hi Fanni,
Take a look at the email templates, head over to: Home > Email Templates.
Pull up the template it is using and see where the extra merge/text is to edit.
- Mortaza