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Hello Robert.Cowart, Here's the Link for documentation on Cases, we also have video tutorials on cases in our Helpcenter. Apart from that we do not have any other documentation for Cases. I hope this helps! -Inder

Hello Marcelo11756, Can you please provide more detail on it. which report you are working with and what exactly you are trying to achieve? If you can provice me the detail, that will help me in giving you right answer. -Inder

In my business,  when we are hired to do a job we almost always place traps at the customers home. If we go 5 days without catching any animals, we need to return to the job to check on things and reset the traps if needed. On the Customers and Contacts list under the customers tab, I would like to add a filed called Last Work order and ...

Now is working, thanks Now my next question is by changing the price of a work order (series) how will affect the ocurrences?

Hello Marcelo11756, Here are some other actions that you can check to make sure if you entering them right.  Start Conditional Statement :  Value from screen : Change Price to = Type in : Checked Start Conditional Statement :  Value from screen : Price  Not equal to Type in :  Can you ...

Yes custom report Field service , work order list, existing work orders

I did what you said, but still not working All my work orders have one line item, there are recurring (some done once a year some several times a year) I can change the status and the assing to fine, but i can not change the price

Hi Marcelo, What screen are you trying to launch this report from? Is it a custom report? Noel

Hello Mareclo11756, I have few questions, what exactly you are trying to achieve? Even you are able to change the price for the workorder, what if there are two or multiple line items in your workorder, for ex. If you have two line items $10 each totalling to $20. But through the new screen lets say you want to update the the price to $30, the ...

This is what I have and is not changing it for me update table    Activity update field    TotalAmount value from    Value from screen                    Price (this is the text box with the new price) where the field   TotalAmount       ...