Ryan,
Yes, I have customized the report. As I said in my original post, it will not accept any formatting. I have even removed the field and re-added it.
We have gone live with this client now and Method is not working on several fronts. We're fixing to lose them.
I have this post, another one regarding sales receipts and they have now called stating they are having problems with invoices. They are a retail store and cannot afford the downtime.
I hate to be the bearer of bad news but we don't have a stable product right now. I've seen it through some of my own testing and have received responses from you guys that indicate there is no problem but there are.
If someone wants to walk through this stuff on the phone with me or set up a goto meeting to see the problems we should be able to re-create some of them.
I know you're interested in finding out what's going on as I am. Method is an awesome idea but it needs tightened up.
I'm not trying to be harsh so please don't take it that way. I'm just being up front about this. I have a demo in the morning that I'm considering postponing if we can't get this client taken care of.