Method Community

From Method Support:

So what you can do is post this on our forum site (  https://www.method.me/cs/forums/15.aspx ) and one of our developers will be able to give you an idea as to what it can be. If it were a form created using our "Web-to-lead" service, it would be something support could resolve. Since this is API related and uses custom code, it would have to be investigated by our developers. Sorry for the confusion and hassle! 

This is what Icona told me when I went back to them. 

Hi Christina,

With respect to Landon, we can confirm that the user is active, but is not set to have access to the API. It looks like Greg is the main admin on the account and he can do this by going into the user settings for Landon and turning API access on in Step 8 of the classic version's user settings.

Thanks for this. Greg did change the setting, but leads are still not generating into Method. What else could be the issue, or what else needs to be done? 

Christina

Can you please confrm if the API call is receiving any sort of errors? Do you have some examples of leads that you're trying to generate that aren't appearing?

What exactly do you mean by this, "Can you please confrm if the API call is receiving any sort of errors?" If you need to call us and gain access to one of our computers to help fix this problem, please do so. We'd like to get it fixed as soon as possible.

(moderated content - contained customer details)

Christina - While we get an answer for you, note that we have removed the contact details of your leads/customers from your post - as it wasn't clear whether that was fake information or real customer information. To be on the safe side, since this is a public forum, it is not best practice to put real customer info there - so I've taken the liberty of removing it for now.  The team has your original details, though, from your original post.

Paul

Oh thank you for doing this. It was real customer information. I didn't even notice it was public, nor did I think about that. Thanks.

Has this been worked on any more to see what is going on?

Hi Christina,

I'm going to reach out to you directly to see if I can help move this forward.

Regards,

Peter

For anyone following this thread, we sorted out the issue.  The issue was with the user account being used in the API call.

As a troubleshooting tip for anyone who finds themselves in a similar situation, if you were able to use the API and it stops working it is a good idea to verify the user account and password you are using to access the API are still valid.  To do this I like making a very simple API call with Postman .  Although Postman isn't the best tool for working with SOAP APIs it probably is the easiest tool for making simple http(s) requests.  I like to use the TableListV2 call from the Method API when verifying access to the API is working (I use TableListV2 because it simply retrieves data, there is no risk of accidentally breaking something).  I can construct a very simple request like what follows and POST it to https://www.methodintegration.com/MethodAPI/Service.asmx .  The response should contain a message that will help troubleshoot any issues accessing the API.

Request:

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Body>
<MethodAPITableListV2 xmlns="http://tempuri.org/">
<strCompanyAccount>{{CompanyAccount}}</strCompanyAccount>
<strLogin>{{Login}}</strLogin>
<strPassword>{{Password}}</strPassword>
<strSessionID></strSessionID>
</MethodAPITableListV2>
</soap:Body>
</soap:Envelope>

Response (if the password is not correct):

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<soap:Body>
<MethodAPITableListV2Response xmlns="http://tempuri.org/">
<MethodAPITableListV2Result>&lt;?xml version="1.0" encoding="windows-1252" ?&gt;&lt;MethodAPI response = "Failure. The API could not validate your log in. Please make sure you have entered the correct Company Account, User and Password, and that each are spelt correctly. Also, ensure that this User has been configured for Method API access by going to Customize &gt; Users, editing the User, and ensuring that there is a check in the 'Is Allowed to Connect via MethodAPI' checkbox." &gt;&lt;/MethodAPI&gt;</MethodAPITableListV2Result>
</MethodAPITableListV2Response>
</soap:Body>
</soap:Envelope>