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Unexpected authentication error

Last post 02-05-2020 10:49 AM by Laks_Method. 1 replies.
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  • 02-04-2020 5:56 PM

    Unexpected authentication error

    We got the following error message around 2020-02-04T04:15:01:

    Failure. The API could not validate your log in. Please make sure you have entered the correct Company Account, User and Password, and that each are spelt correctly. Also, ensure that this User has been configured for Method API access by going to Customize > Users, editing the User, and ensuring that there is a check in the 'Is Allowed to Connect via MethodAPI' checkbox.

    We had requests succeed at 2020-02-04T04:05:01 and at 2020-02-04T04:20:01.

    The office was closed while this request was made (and it worked immediately before and after), so it's unlikely that any changes were being made to the account. However, I am waiting to hear back from other individuals to confirm.

    Can you point me to what's going on?


  • 02-05-2020 10:49 AM In reply to

    Re: Unexpected authentication error


    Thanks for reaching out. Someone from our API team will be reaching out to you shortly for a private communication. We need user specific details to look into the issue.

    Laks Sahayaprasath
    Product Manager
    Method CRM
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