There have always been occasional issues with attachments like 404 errors or images not displaying on screens, but in the last year when the file attachment fails to load the attachment is DELETED. The data is lost, destroyed, whatever. This is most often accompanied with the message
I opened a case with Method Support and they called me and told me they were able to replicate the error on their end, but that they could not provide any support or a fix since I was using Method Classic and that I had customized my screens. Huh? I told them this was obviously a database error that was destroying user data and that not destroying data is a fundamental requirement of a database, but they said the only way to I could get help was to pay for customization services, but I could get an hour for free.
Okay, that has me pretty livid, but I tried to help them by suggesting that
Native File Attachments were not fully supported that maybe my issue could be solved by using SmartVault instead. I am okay with knowing that native file attachment support is just iffy and that there is a recommendation to use SmartVault instead and that if I invest the time to implement SmartVault that it will be supported in the future. But, I could not even get that recommendation from the support team.
Does SmartVault work? Is it better than the native File Attachment data object?
All I want to do is attach an image or pdf file to our Items that can then be viewed when we lookup Items or printed on an report. This helps us identify our parts.