Hi Marty,
Thanks for getting in touch. I've forwarded you an email containing instructions on how to proceed. As we get this question frequently, I wanted to share our process for handling this request.
Resetting your account allows you to clear your Method account and synchronize Method with a different QuickBooks database. However, we want to emphasize that all data, screen customizations, and tables that you have created will be deleted from our database and cannot be restored. Should you wish to proceed, please email us with a confirmation.
Alternatively, if you do not wish to lose your customized content, you can do so by registering for a second Method account, and using the copy/export tool found under customize -> screens within Method to transfer your screens from your old account to your new one. However, please be aware that:
* You must have Method Full Blown to take advantage of this option.
* Only your screens and tables will be transferred over - not your data.
* You must remember to close your old account before your next billing date to avoid being charged for both acccounts.
* You will permanently lose the name of the old account once you close it.
If you still want us to reset your account for you, please forward to us an email confirming you wish to do so.
Regards,
Denis