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New Installation - Synchronization Preferences not updating

Last post 02-01-2011 11:00 AM by Method_Michael. 2 replies.
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  • 02-01-2011 9:30 AM

    New Installation - Synchronization Preferences not updating

    Reply Contact

    I have done the following:

    1. Installed Method on my server.

    2. Logged into QB as admin (multi user mode)

    3. Opened the company I want to sync with. 

    4. Opened Method - Performed a full sync. - Sync seemed to proceed properly.

    5. Opened Internet Explorer. Logged into Method.

    No data. - Synchronization preferences have not updated

    How do I get Method to recognize and update the synchronization preferences?

  • 02-01-2011 9:51 AM In reply to

    Re: New Installation - Synchronization Preferences not updating

    Reply Contact

    Hi k.leeser,

    I would try a full sync again or even reinstalling the sync engine. If you are still having issues enable the MethodSupport user (Customize > Users) and email me your account name to m.melo@methodintegration.com and I will take a look at your account.

    -Michael

    Michael Melo
    Product Manager
    Method Integration Inc.
    Website: http://www.method.me
    LinkedIn: http://www.linkedin.com/in/MichaelMelo

  • 02-01-2011 11:00 AM In reply to

    Re: New Installation - Synchronization Preferences not updating

    Answer
    Reply Contact

    This issue is now resolved. The wrong Method account was entered into the sync engine. 

    -Michael

    Michael Melo
    Product Manager
    Method Integration Inc.
    Website: http://www.method.me
    LinkedIn: http://www.linkedin.com/in/MichaelMelo
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