Support,
Our time entries that we pull from Xora are not being marked as billable once they are pushed to Quickbooks. In the mapping, we do have "Billable" as the status entry for the jobts.
Any ideas?
Thanks!- Jonathan
Hi Jonathan,
Can you please tell me what the billable status is for these time entries in Method? You can check by going to Xora Connector>>>Time Tracking and selecting a few of your suspect entries to view the full details.
Under "Time Entry Details" it shows: Billable Status: Billable
Great, but I think that’s under the Connect with Xora tab-link...what about under the Time Tracking tab-link? This screen should reflect the weekly time sheet from QuickBooks. What is the billable status for the entries in this area?
Sorry Val, you're correct, I was in the wrong area.
Unfortunately, accounting has already made the hours billable for the last pay period. I can report on this next Monday when we sync again.
Thanks!
- Jonathan
Jonathan - No worries...Monday it is. Please make an effort to post back. If it’s an issue we definitely want to look into it for you.
Can you please give this another test on your end and let us know if what you were describing is still happening.