Hi Jonathan,
I’m trying to replicate this in my test account and everything seems to work. I tried calculating OT by both day and view. So, let’s see if I can replicate it using your exact data. Can you please email me the following:
- Please walk me through the steps you take in Method as best as you can.
- Include screen shots of the data from xora.com.
- Include screen shots of the data from Method (connect with Xora screen)
- What do your OT preferences look like under the setup?
- Are you using our original screen or a customized version?
- Finally, enabling the MethodSupport user in your account would also help.
This will let me use your data in my test account.
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Valbon Shabani
Director of Education
Method Integration Inc.
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