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Syncing Error:

Last post 05-02-2011 4:18 PM by Method_Michael. 1 replies.
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  • 05-02-2011 3:23 PM

    Syncing Error:

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    Starting this morning, all invoices and Sales Receipts (so far) aren't syncing.  QB is up and running, along with the sync engine...as I'm getting this error message in the Resolve Conflicts:

     

    QuickBooks returned an error when adding/modifying a accSalesOrder record. The error was: There was an error adding, modifying or deleting 11E97-1302553236 because it is already in use. QuickBooks error message: The transaction could not be locked. It is in use by another user.. The Request was: <?xml version="1.0...


    Can you let me know what can be done about this.

  • 05-02-2011 4:18 PM In reply to

    Re: Syncing Error:

    Answer
    Reply Contact

    Hi Cpitts,

    Have you tried un-deleting this conflict?

    Do you have multiple conflicts showing up or just this conflict?

    From the message it seems like the Sales Order that Method was trying to update was being accessed by something else (a person or a process) so Method was unable to update it.

    -Michael

    Michael Melo
    Product Manager
    Method Integration Inc.
    Website: http://www.method.me
    LinkedIn: http://www.linkedin.com/in/MichaelMelo
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